San Diego Taxman

San Diego Taxman is the absolute best at what they do. Always professional, knowledgeable, helpful, and prompt. They have been doing our taxes for years! Thank you SD Taxman!
Apr 1st, 2023

Absolute horrible customer service. Not to mention they screwed up my taxes and I ended up having to pay more. Incredibly unprofessional.
Mar 24th, 2023

I would like to preface- I have been using SDTAXMAN for over 5 years. I have had wonderful experiences up til this year.... This year I went back to SDTAXMAN for my taxes. I moved to NJ, and still used them for a number of reasons. I like what the owner has done for the community, they had offered great service, and being an SD native, I want to support local businesses. My taxes aren't that difficult. We aren't a business with multiple revenue streams, amortizing real estate or assets or anything. Everything started out as normal, their prices increased, and with costs increasing across the board, I was okay with paying the increase. The problems and unprofessional service really arose when the taxes were finished and we needed to sign via docusign. My wife and I received emails asking us to sign, and kept receiving emails of when are we going to sign. We let them know we hadn't received any emails from docusign, or links to sign. It went back and forth, and it took my wife 4 attempts to receive and email to sign. I suppose us asking them to do their job and send us an email, to fulfill their multiple requests of signing the documents was too brazen and demanding. My wife received emails with condescending tone and in all caps. Next, I had to sign, and again, never received the email. So I asked them to resend it to me as I hadn't received it. I was told to search my email for it, and they walked me how to use a search bar function to sift through my emails. Again, I emailed back letting them know that I have a fully functioning brain and that I know how to search my email, and can they please send the email with the link again. After that walk through of how to search my email, I contacted the accountant I was working with directly, and was met with a very unprofessional and defensive response. It was as if he forgot that we paid for a service, and we merely expect people we are paying, to be professional. He made sure I knew that there was no link and an email from docusign was sent, so there is no "link", and gave me how to instructions on getting into docusign. He let me know they had been doing this for several years and it's not that difficult. But it was definitely not them, it was us. Hmmm maybe there was an issue with docusign, maybe we actually weren't receiving the emails...instead, he told me to do my taxes on TurboTax next year, and maybe we should part ways. The net/ net of the story is instead of getting curious about the issue, it was an "it's not our fault" mentality. This all stems from asking for an email to sign my taxes. I am extremely disappointed. The unprofessional responses, the defensive emails, and making the customer feel as if they're wrong for asking questions, is unacceptable. I do not want to mention names, but be weary of the newly appointed "Director of Domination" at SD TAX MAN.
Mar 10th, 2023

Great experience having our taxes prepared for this year. We have worked with SD Taxman for years. The process is quick and easy. The online process makes it very simple, and Dennis is great at responding to any questions we have.
Mar 2nd, 2023

Dennis has been doing my taxes for 3-4 years now. Highly recommend. He has helped me navigate my taxes over the past few years with major life changes. I went from working for a big corp. to running/starting my own business after covid. He gave me tips & info of what to keep records of etc.
Feb 28th, 2023