Allbirds

Jan 15th, 2024

Store was clean and bright, and all merchandises were well organized. If only the price could be lower, and without so many taxes.....
Dec 29th, 2023

So, I got a pair of the Tree Dashers 2 for my birthday. My sister got them for me and wasn't sure about my size , so she ended up get me one size up. Not knowing how AllBirds size, I thought they were too big. O decided to go into the store. First impressions: such a clean and well kept store. Authentically pleasing and very relaxing to be in there. Just becareful when sitting in the wooden carved chairs, they tend to tilt(I almost fell off). Lauren, who helped me, was with a customer already. After she was done with said customer, she apologetically came up to me and said she was sorry for making me wait so long. I said it was no problem at all. Told her about my dilemma about my shoes, and she told me to put them on first. She was able to spot the problem right away...they were to small!. She let me know that I needed to give my big toe enough space so I wouldn't ruin the upper mesh, and that it would be more comfortable because of the width of my foot. Boom! She was right! She even convinced me to stay with the colorway my sister got(gum and blue I think), and not to get more neutral colors like black and gray, like most guys get. So note to customers wanting to get a pair of All Birds, go a size up. They can run smaller, depending on your foot. But all in all, A+++ on my experience and customer service here. Lauren really helped me out and made me feel great about choosing the right size and colorway. Thanks Lauren, Kudos!
Nov 28th, 2023

I had always known Allbirds to have exceptional customer service over the phone, but never actually walked into a local store. I recently had the pleasure of being helped by Laura with a somewhat complicated situation of trying to swap my online order of shoes with a different model. She was super patient with me as we explored other models, sizes, explaining differences in material and benefits. At one point, I even left not getting anything (except free laces!) but returned to finish my transaction with her with a completely different pair of shoes than the first time we discussed. Great experience and certainly an exemplar of putting the customer first!
Nov 20th, 2023

Good service.
Sep 14th, 2023