The UPS Store

Was misled into paying extra for a promised delivery date which didn't happen. As soon as I asked for a refund the attitude of the employees and especially the manager became defensive and rude. Keeping their 20 bucks was way more important than doing the right thing. Please use caution when dealing with these dishonest people. PS check out some of the manager's angry responses and you'll get the idea.
Mar 3rd, 2024

I have always had pleasant interactions with the UPS staff at the El Cajon Blvd location. However, I want to give HUGE HALOS to Sean. I recently relocated cross country and had artwork/paintings and other items that required wrapping and shipping. Sean eased my concerns with his professionalism and knowledge. He patiently answered my questions and walked me through his thoughts on how to ship the items. I dropped off my precious cargo, and Sean took care of the rest. I am now in my new home state, and the shipped items are perfect. The Hugest Thank You to Sean. You rock!
Feb 27th, 2024

On several occasions I have made shipments to this place, and I don't know what it is, the fact that the default rates change, I have returned Amazon packages that are supposed to be "with free returns with UPS, and this Storage is included, you present the digital label that they send you, whether it's Amazon or another one you bought with, and they charge you, and after traveling to the place, fighting for parking, and if you show them that the label says free shipping, they look for many excuses and charge you , and among some returns, that Amazon ended up charging for a package that they sent, for which at the time of shipping they requested by email the return confirmation and a partial refund, and after a month, they took away the refund from me, Amazon claims that they never It arrived at its destination, and obviously disputed, but Amazon is another one that has changed its attention.
Jan 29th, 2024

Despite the disappointment of UPS losing my package and it being the busiest time of year for them, Sean was communicative with me and made sure I was taken care of. I am so thankful for the follow-up and willingness to help by filing a lost package claim and making sure I'm compensated for the loss. Thank you so much Sean!
Dec 27th, 2023

I have had three packages lost, stolen, or misplaced by this UPS store. UPS and FedEx have delivered packages and said it was good on their end. The manager has apologized in the past for telling us that our packages were not delivered and that he had misplaced them. The staff is unfriendly, nonchalant, and condensing. I ordered two pairs of shoes from Finishline. One of the shoes was delivered and the other wasn't. The manager comes off as disengaged, unsympathetic, and not empathetic of anyone's situation. The second pair of shoes said they were delivered but he said they were not here. Those second pair of shoes were rare Allen Iverson Reebok Mids that they rarely sell anymore. The owner, manager, and staff here are always unstaffed, rude, awful, inconsiderate, insensitive, disrespectful, and unethical. This UPS Store does not support their Active Military and Veterans.
Dec 24th, 2023