Income Property Advisors

Jimmy, we hope this message finds you well. We recently came across your review regarding your experience with our maintenance service, and we sincerely apologize for any inconvenience or frustration you may have experienced.First and foremost, we want to assure you that our team takes all feedback seriously, and we appreciate you taking the time to share your concerns with us. Upon investigating the situation further, we found that our maintenance technician was initially dispatched to address a matter that did not require an electrical license. However, as the issue unfolded, it became apparent that there were additional electrical complexities beyond the scope of our technician's expertise.Understanding the urgency of the situation and prioritizing your safety and satisfaction, we promptly summoned a licensed electrician to rectify the electrical issue. Fortunately, due to our longstanding and positive relationship with reliable contractors in the area, we were able to secure their immediate response to your property.Regarding the conversation you overheard between our maintenance technician and our maintenance director, we want to clarify that it was a misunderstanding. The technician was expressing frustration with his own performance and the challenge of resolving the issue, while our director was attempting to provide support and explore interim solutions until the electrician arrived. There was no ill intent or disparagement intended towards you.We genuinely regret any distress caused during this process and understand the importance of effective communication and transparency. Please rest assured that we have taken steps to address and improve our internal procedures to prevent similar situations from occurring in the future.We are pleased to note that the issue was ultimately resolved in a timely manner, and our team worked diligently to ensure your satisfaction and safety. Your peace of mind and comfort in your home are of utmost importance to us, and we are committed to delivering the highest standard of service.If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out to our Tenant Relations department. We value your residency and the trust you have placed in us for the past 13 years, and we remain dedicated to providing you with exceptional service.Thank you for your understanding and for giving us the opportunity to address your feedback constructively.

Mariah, we're delighted to know that you've had a positive experience with our maintenance team at Income Property Advisors. It's wonderful to see your shout-out for Tony - he'll be pleased to learn how much his help was appreciated! Enjoy your day!

Peter, we're delighted to know that Manuel was able to assist you promptly and efficiently. His dedication is indeed a great asset for us at Income Property Advisors Inc. Thanks for sharing your positive experience!

Thank you for this great review! We are thrilled to hear that Bernardo and Manuel provided quick and efficient service to you! They will appreciate your words.

Colin, it's fantastic to know that Manuel has been consistently helpful and efficient in resolving any maintenance issues at Income Property Advisors Inc. We truly appreciate your kind words about his service - have a great day!