SpineZone Physical Therapy - Mission Valley

Front door staff is rude and unprofessional. The staff at the front desk would text me instead of calling me to inform me that my time with them was up. When I tried to explain to them that I still needed more help they responded in TEXT messages and stated " you can't stay in physical therapy forever ". Unprofessional, lack of empathy. I'll never go back to them. They only care about collecting $ , not patient care and well-being.
Jan 18th, 2024

Jan 2nd, 2024

Everyone was very friendly and professional. Great at answering questions during my time and helping my progress. Exercises were super helpful for me. My only criticism is that scheduling sessions can be very difficult sometimes.
Dec 6th, 2023

In the beginning when the old staff worked here the service was amazing!! I genuinely enjoyed coming. Now they have new staff who arent pleasant in any way. The new therapist are not attentive and when I told one I go to the chiropractor she got offended?? The receptionist made it seem like me scheduling for my next appointments were such a bother for her so much that I just decided to cancel any future appointments. Unfortunately I will be taking my business elsewhere. I would suggest trying a different location!!
Jul 24th, 2023

I've been at Spinezone for several months. The first set was more challenging as they had some staffing issues, so I wasn't always able to get appointments. However, for my second set, I was able to schedule most appointments all at once. Going 1-2x a week has been a dramatic improvement in my progression to get my back in a better place. The facility is so clean and there is a large variety of machines. They have a strength test machine, which most places for PT don't have. They have a website that emails you daily exercises, as well as a wellness/meditation component. I will likely transition to their maintenance program in the next month and feel confident it will only further my progress. I can tell I am much stronger than when I started and my back has been in increasingly less pain. It's such a relief, physically and emotionally.
Apr 7th, 2024