Postal Etc USA

Homer Ambrose _{on Google}

Jun 12th, 2023

I love this place! Connie helped my son with his visa application. We forgot the correct documents and she found a quick and easy solution! Love her! Thank you Connie!

Melaniee De los Reyes _{on Google}

Apr 22nd, 2023

No stars if I could give. Lady should be shut down.

Melanie D. _{on Yelp}

Sep 22nd, 2022

Asian lady is fucking nuts . All these positive reviews is a joke  would never recommend her.

Kelly S. _{on Yelp}

Aug 1st, 2022

The woman that runs this place works hard. We went there for notary and she was dealing with multiple people at the same time. A very nice person and she also gave us a discount because we had multiple signatures. I would definitely return and use her services! She was helping a lot of people with passports too!

Mei T. _{on Yelp}

Jul 26th, 2022

Without realizing it, my passport had expired, so my dad recommended that I get it renewed at Postal Etc. My parents always came here for their passport and visa needs, and the manager Connie Ngo took excellent care of them.When I called to confirm if she was still doing passports, Connie was very pleasant on the phone. She gave me a few pointers on what to wear.  Since the background of the photo will be white, she suggested that I wear something colorful so my photo won't look washed out. She also mentioned that she accepted cash, checks, and money orders. Credit cards were also accepted, but there was a 3% surcharge. It was nice that she told me this information upfront, because I typically do no carry a lot of cash and I certainly do not bring my checkbook with me when I go out. I would have incurred a 3% surcharge on my credit card had she not disclosed this information upfront.Upon arrival, Connie warmly greeted me and gave me a form to complete for my passport renewal, then proceeded to take my photo. After that, she verified my form was completed and asked if I will be getting a passport book only, or passport with a passport card (government ID). She explained the benefits of getting this ID card, so I decided to get it for $45 extra. She also explained that in 8-11 weeks, I will receive 3 separate items in the mail: my old passport with holes punched it to make it invalid, my new passport book, and my passport ID card.I made out 2 checks:US Dept of State: $160 (passport book & passport ID card)Postal Etc: $65.06 (service fee, including passport photos) Connie mentioned that if I travel to countries that require a visa, she can help get that prepared and she can be a resource to confirm if a country needs a visa.Overall, I had a very pleasant experience. I came at a busy time and Connie was basically running the show herself. She had a high school kid help out, but he was practically useless. She had to give him orders on the simplest of tasks, but he still wasn't able to do it right, so she had to step in. If you come and don't get Connie's undivided attention, have patience. She's doing her best to tend to all customers and keep things moving. She's a direct and no-nonsense kind of lady, and this attitude may come off as rude, but I didn't find her rude. There was a customer who was pumping the liquid hand sanitizer and made a mess on her counter, so she told him "it's liquid, not gel, so take it easy on the pumping and don't leave a mess." Despite the busy crowd, the service was quick. Including driving time to and from the store, I was done within my 1 hour lunch break.This store has all kinds of other services, including mailbox rentals, prints, scans, copies, fax, money orders, mail services, mailing supplies, custom packaging, notary, keys, greeting cards, snacks, etc.  There are plenty of parking spaces in the shopping center, with reserved spots specifically for this store.