Ship Smart Inc. In San Diego

this is a scam, stay away from this scammers
Jun 6th, 2023

We used Ship Smart based on a referral from United Moving who said our load was too small for them. The upside to using Ship Smart is they pack your belongings on pallets. I have heard this is the best way to ship antiques. I had some special furniture that I wanted handled with care. As one mentioned on the reviews and I missed this before I hired the company, they do give you an estimate and I was told it's on the higher side, so I honestly thought I would be paying around this quote or lower. My other half claimed this was not going to happen because they would have our stuff and quote will be more. It was quite a bit more and I was very upset. I will say, we were impressed with the packing. I noticed one review mentioned no bubble wrap, and felt it wasn't packed good. They do use foam separators, and wrapped with paper and some cloth material. I thought bubble wrap would be used but it wasn't, but I don't agree with the reviewer who claimed it wasn't packed good. I did have scratches on our patio chairs that were stacked but nothing around them.  i specifically picked these from the store with no blemishes on them, and when I got them, they had some significant gouges on the legs. But, the antiques were wrapped pretty good. I have some minor scratches on a chair but all in all, everything was in the pallets that I had moved. William, who came to the house to load the truck was fantastic!! I honestly wish he could have seen the things through to the final packing stages. I would suggest having movers with the move, as we opted to not do this and it proved to be challenging to unpack these crates!!! Mind you, we haven't moved in over 20 years, so this was new to us and our driveway was way too steep for the delivery guy to place these in our garage so we had 4 ginormous crates left curbside. Thank God it didn't rain! It was quite a job to unpack them and get it all in the garage. I packed my stemware and dishes as they would only do a 2 hour min and it was non negotiable. I must say, U tube is awesome!! Dishes need to be packed in paper and bubble wrap and vertical. I had nothing broken!! I have read reviews of people showing major damage and broken items and I had not one causality. Marked all boxes fragile, this side up and they were exactly that way in the crate. Granted I had those boxes tight but you don't know how people handle them so I was so thankful to not have anything arrive broken. All in all, just glad this is all over and I would recommend them but keep in mind the quote is not accurate at all. I explained to Ana, the operations manager, this was the one thing I didn't like about the company, the pricing not being accurate with quote. If you want your things handled carefully, I believe they do this as best they can.  It was super hard to find a company! Some quoted way less than I paid, but you would share a truck, they pull your things out at each stop and this is where belongings get lost! My friend lost a lamp moving from San Diego to Georgia. Hoping I never have to do this again.
Nov 8th, 2021

Shipped a few pieces of furniture from San Diego to NYC. Finally got them today after much delay and no communication. Our stuff was picked up 8/5 and was supposed to have a final cost in 3 weeks. Instead it took 7 weeks. Hard to get a hold of them until it was time to take my money. Then they were breathing down my neck and threatening storage fees. So today our stuff arrives and the receiving crew in NY was shocked that our shipment was so poorly packaged. Wrapped in paper, no cardboard or bubble wrap. My grandma's mirror was shattered, one of her night stands severely damaged. They dented our AC and punched holes in our dishwasher. Thankfully I got insurance, but the claim process is a total pain. Could not recommend them less.
Oct 19th, 2021

Shipped a few pieces of furniture from San Diego to NYC. Finally got them today after much delay and no communication. Our stuff was picked up 8/5 and was supposed to have a final cost in 3 weeks. Instead it took 7 weeks. Hard to get a hold of them until it was time to take my money. Then they were breathing down my neck and threatening storage fees. So today our stuff arrives and the receiving crew in NY was shocked that our shipment was so poorly packaged. Wrapped in paper, no cardboard or bubble wrap. My grandma's mirror was shattered, one of her night stands severely damaged. They dented our AC and punched holes in our dishwasher. Thankfully I got insurance, but the claim process is a total pain. Could not recommend them less.
Aug 1st, 2021

I had Ship Smart do a move for me from the midwest to California. I had multiple pieces of furniture, along with boxes. The guys who picked up my items barely did an inventory list and the same for the guys who dropped it off. Also, my loveseat arrived broken and a huge box full of items was "lost". The customer service I received after this was not sufficient. Multiple representatives would tell me they were contacting other people and i would not hear back, only to find out this never occurred when I followed-up again. They say because I did not get the insurance there is not much they can do, although they did send me some money. I feel that a moving company should give customers their items back whether they got insurance or not. I am pretty upset about my missing box. I have also been made to feel that I am part of the problem since I cannot remember too many specific items from in the box. There needs to be a better way to ensure people's things get to them and that they are getting proper service. This was an expensive endeavor and I will not be using this service again.
Sep 23rd, 2018