Geek Squad

I bought my computer into a man at geek squad without a reservation, and although the computer inexplicably fixed itself, I took up probably 25 minutes of the man's time and he felt since he didn't do much that I didn't owe them anything. I had bought the computer at Best Buy, and through no fault of Best Buys, the performance has been lack luster, but they have helped and were very polite in helping fix the issue and in making informed opinions about better laptops etc.
Aug 2nd, 2022

May 20th, 2022

2nd time having my washer fixed in the last two years. Under warranty so that's fine, but the customer service is lacking. 8-5 window on a Tuesday. This company no shows and we call at 515 and we get no apology or reason, or an excuse. The geek was a robot and just kept mentioning next available is Friday 8-5. We seriously thought it was a recording or automated. I know we're in a pandemic and etc but seriously? 8-5 window no heads up,call or even email, just completely no showing. Could you imagine if I no showed a couple payments? Mind you the set is paid off in full but still. No human deceny or customer service. I've been a best buy customer since I was able to apply for a credit card. This is just straight up terrible. Going on two weeks of no washer. Do better GS and BB.
Nov 15th, 2021

Worst customer service! Waste of time waste of money waste of energy. After 6 weeks waiting, returning my computer not fixed! Didnt noticed that its not fixed until I picked it up. 90$ gone for nothing
Nov 17th, 2020

Great customer service in store. Friendly faces and great with answering questions. The phone customer service is super backed up all the time so I'm glad in store help is available. I like the geek squad insurance protection plan and always insure my phone through them.
Sep 29th, 2020