T-Mobile

Unprofessional staff- Don't talk to James, he's unhelpful and an idiot UPDATE: I DECLINE your offer to disappoint me further, thanks.
Mar 31st, 2024

Wouldn't send my worst enemy to this store. Horrible, incompetent staff.
Mar 28th, 2024

Very helpful
Feb 27th, 2024

Be prepared for unhelpful service that the call-center agents provide. Call center agents cannot get anything done and transfer you from one agent to another. I had to visit the store and Jenny was a very helpful t-mobile agent who did her best for the 2 hours during todays visit. i was in-store trying to get new pin and get help with issues verifying personal information on my account that was incorrectly transitioned from the merge of sprint and t-mobile accounts. After multiple IT agents and call agents were unable to help us with the issue on my account Jenny advocated for me as a customer and made sure to get management involved to help me get my account updated. She really deserves the recognition for the dedication she exerted to help me with my account.
Mar 5th, 2024

I had great customer service with a big guy (can't remember his name), but he wears a gold-looking watch on his left hand. He provided me with all the options for phone cases, storage on phones, and screen protectors. He went above and beyond by taking the time to put a new phone case on for me. Instead of selling me an ill fit one, he allowed me to pick a new one that worked perfectly. He checked inventory for me multiple times with pleasure and answered all my questions. He was upfront about the waiting time to transfer my phone data to my new phone, and he even helped me ask other stores questions about their products on the phone. There was no attitude, impatience, or overselling. I felt like I had received genuine care and service whilst looking/buying my products. 10/10 Wish most people acted like this guy when I shop.
Feb 27th, 2024