Apex Garage Doors, Inc

Owner's an honest guy. Thought I had a burnt out opener. He checked it out and turned out it was still working. Didn't try to upsell me and also waived the inspection fee. I appreciate businesses that put the customer first.
Mar 10th, 2024

One of my garage door springs broke, so I called and scheduled a repair appointment for the next day. They came promptly and on time, with a nice courtesy call when they were on the way. They gave me their estimate of $120 per spring, which I got confused by and thought that was per side because there are two springs on the left and two springs on the right (I thought of them as a pair or set) and the last time I bought a spring myself I remember it being around $60. I agreed to the estimate terms and wanted to do both sides (replacing the old springs too) so they left with the broken spring to make sure they were getting a correct match. The actual repair took no time at all and together we also discovered that the up travel limit switch was broken. I will try fixing that on my own since parts are no longer available. I asked him the total thinking it was going to be around $320 and that was when I realized my misunderstanding and it was actually $120 per spring. I had just bought four of them, plus the install fee. I recognized that the misunderstanding was mine so I didn't make a fuss about it and paid them, but later I looked online and the springs are readily available at a local hardware store for $30.98. I think a 400% parts markup is ridiculous, so be warned. However, they also spent their time that morning determining the proper part and purchasing it and driving it back. Time is money and gas ain't cheap so I can't get too upset out it. I debated a four star rating, but everything is expensive these days and they need to eat and support their families too. Their representative was very nice and helpful throughout the entire experience so points for that too. If and when I need to replace the opener, I'll definitely be calling them back.
Jan 15th, 2024

The experience was wonderful. From the scheduling, and communications, to the actual service and on-site experience answering my questions and explaining things thoroughly, really thorough work. I will definitely hire them again
Dec 20th, 2023

Apex was great, they responded promptly and very professionally. They came on a Sunday because we couldnt close our door and were able to fix it right away and gave maintenance to the second door. I fully trusted the recommendation and repairs done as I was explained what was needed (which really made sense), after going through several garage repair companies that install the wrong parts Im happy to finally find a reliable and honest company. Ill be happy to recommend them to friends and family
Dec 1st, 2023

Nov 24th, 2023