Jerome's Furniture Mattress & Patio Superstore-Scripps Ranch

They were very kind and answered all my questions and I found the furniture I was looking for
Apr 8th, 2024

Best customer service
Apr 8th, 2024

Great service representatives. Nice displays. Parking is widely available.
Apr 7th, 2024

Came to this Jeromes after work to check out gliders and recliner because my husband and I are expecting a baby soon. I walked into the store location not realizing how massive it was and tried to find a recliner I had saw online. Mark came up to me and asked if I needed any help, he was very kind when he approached me and I showed him the recliner on my phone and he took me right to it. I explained that I was open to other options and what i was looking for, and he pointed out some other options throughout the store. Mark gave me space to try out all the chairs and told me that he would check back in with me. I had decided on a glider and Mark had come back to check on me with perfect timing. The glider I wanted wasnt in stock but would be back in stock before my due date and let me know all my options for purchasing. I put my deposit down and look forward to our new glider. 10/10 would recommend Mark and Jeromes. Mark was not pushy at all and had a very clam and friendly demeanor and explained everything throughly. I appreciate all his assistance
Apr 10th, 2024

When delivered the sofa didn't fit in the door. The delivery person wouldnt take it back so that I could choose Items that would fit. It turns out he doesnt work for Jeromes and wanted to leave it in the driveway. The customer service person from Jeromes set up a time the next day to have it picked up. I drove an hour and waited for four more hours and when that truck showed up, they refused to take it because it was raining. They dont work for Jeromes either. After waiting more hours on the third try, they did take the sofa and loveseat back but by then I just asked for a refund because nobody at Jeromes works for Jeromes and nobody cares. I just needed help getting it returned and picking out something that would fit, but nobody cared. We finally had to buy something from Mors and they were quite helpful, making sure that everything worked. I was not refunded my delivery fee. It was a nightmare. I have let all my friends and relatives know not to buy from Jeromes.
Apr 10th, 2024