Bright Horizons Family Center at Del Mar

Feb 3rd, 2024

My son 3yrs old attended November of 2022 potter room. We thought initially bright horizons was going to be a great fit to be fair and it turned out to be a disaster. Not to get into to many specifics we are pretty fair and patient to begin with. They were going through a change in teachers which came out of nowhere.They introduced a new teacher and he left or was let go not sure no explanation was given. We changed back to the original teacher so a lot of changes in one month. What really discouraged us and was a red flag was two changes in clothes for our son with no explanation as to who and when he was changed. We had a parent teacher conference and the teacher at the time was apologetic but she admitted they had no idea my son was starting and joining their class room. Which is not an excuse in my book for over a month of him at their facility and no real explanations on his change of clothing. We pulled him out and were still expected to pay the following month with all of their blunders. I do not recommend this facility to entrust with the care children. One change of clothing sure but 2 and no explanation the teachers asking each other who changed him in front of me with no answer. I do not recommend................UPDATE 5/24/23 Attempted to reach out to them as they wanted to no avail no response VERY unprofessional !
May 31st, 2023

Apr 25th, 2023

Was opened an honest about my son and him struggling with mom and I going through a divorce. He was previously removed from 2 different facilities because his behavior. The main director wouldn't even give him a chance, my son did a shadow of the school for roughly 2 hours the  following day we explained what has happened at the prior two schools, which he did really well. They asked myself did he seem any different, which I replied yes he actually asked to go to that school  and actually played with the students and didn't want to leave. So myself and him were excited. Later that day I call to discuss the enrollment to be told sorry we don't think we can accommodate him. Then to get a phone call later explaining sorry because you were honest about his past we don't think it will be a good fit and wouldn't even do a trial period. Now this proves these facilities are in it for the money rather than trying to help, keeping him out of school and multiple visit to days cares with sorry we won't accept goes to show they care more about money then then trying to help a child in need. Oh here is some pictures of him actually playing and enjoying the 2 hours there which did it matter just wanted more time and confused him even more. But hey that's my two cents, like I said I was honest to bright imagination now I'll be honest with my review! Next time don't ask for a child to come do a sit in for 2 hours and then say sorry we can't help, but oh we will give you resources. If they would have done what they mentioned and done a trial I would have had faith they actually cared but to write a child off goes to show a lot. Thank again, looking forward for those amazing references coming. FOLLOW UP REVIEW reached out to to Norma Seber and because I they herd information how they wanted and discriminated against myself going through a divorce and a father explaining wrong but wanted to make sure he was getting into what I thought would be a better opportunity no let's treat a 4 year old who did nothing wrong with hate and disrespect and discrimination. I'mActually disgusted you would ask a child to come play there and then base it off what I said. Not asking if timelines or what just a conceded parent.
Jan 26th, 2023

Apr 3rd, 2022