Golden Shine Cleaning Agency

May 7th, 2023

Goldshine cleaning took it upon themselves to cancel a confirmed cleaning appointment less than 24 hours prior to a MAJOR holiday. They at first wanted to reschedule to a later time, this seemed great. I understand conflicts arise, and to accommodate me within the same day of the original appointment. Perfect. They confirm the time and I hung up the phone, only to get called 2 hours later with "sorry Sir we have to cancel the rescheduled time to after the holiday" not cool man
Feb 10th, 2017

Absolutely reprehensible. First, I was asked to reschedule twice. Secondly, I paid for a spring clean. I specifically asked for the inside of the Windows to be cleaned as well as the blinds... None of this was done, the walls were left grimy (I'm staying in an air BnB). There was no attention to detail and it certainly was not the deep clean I was promised. A waste of 220. I should have bought a perfume instead and tidied myself.
Oct 10th, 2016

This company billed our credit card $315.00 and they did not complete any cleaning services at our residence. When we reach out to them, they begin stating a narrative completely contradictory to what has occurred. They are telling us that they did in fact clean our home. They appear to be professional scammers. You can verify this scam by taking time to review other online reviews (Yelp, Facebook, Google). This company is duping customers at best and committing fraud at worst.
May 31st, 2016

Brief Explanation of the e-mails below. I will NEVER be using their services again. This was my 3rd time using their agency. They were supposed to be here at 1. They told me in the morning they were running late. At 2:30 I finally called to find out what was up. Apparently there was a communication error. They were supposed to be here around 3:30. They called saying it'd be 20 minutes. ...Then almost an hour later, they arrived. They did not clean the tub. So, I emailed Molly there who answers their e-mails. Here is Molly's reply and then my reply. An example of how horrible you may be treated by their customer service. Remember this is my 3rd time hiring them. --- Hi Michelle, Sorry for just getting back to you. I spoke with Nigora this morning and she did say that they cleaned the tub, and that they pulled the curtain shut after they cleaned. If you are unhappy with the service, I would be happy to send one of them back to fix the tub. I know that you have a pretty busy schedule, so if you don't have time to have someone back, I understand. If that's the case, I'd be happy to take $25 off your next cleaning. I just want to let you know though, both Annette and Nigora have said your home is much dirtier than they have time for. Both of them recommended sending two housekeepers for a good 3 hours if you really want things done correctly. Please let me know what you would like to do. --- Molly, I appreciate that Nigora says that they cleaned the tub, but it is clearly not been scrubbed. I took a green sponge to it and the soap came right off. I do not have time in my schedule to have them return today. I will handle it myself. I am offended by your statement that my home is "dirty". If this was an issue, I would have expected it to be brought to my attention before. This is not the first time I have hired Golden Shine cleaners. Annette has done an amazing job and always does so within a reasonable time frame without hurrying. If you want to keep customers, you might want to avoid telling clients that their homes are "dirty" in the future. I will no longer be using Golden Shine's services.
Jan 20th, 2013