Trish Scully Child

I purchased my daughter a 2T dress for Christmas on 11/17. It is 12/28 and they will not accept my return because it is outside the 30 day window. They do not do extended returns during the Christmas Holiday. I was willing to ship it back on my dime, pay the restocking fee and repurchase a 3T dress. It still has the tags and impeccable shape. It was just small. So FYI - there is ONE button on the dress.. Try to slip that on over a child's head & arms..... I will never purchase from this company ever again. $60 dollar 2T TODDLER dress that was supposed to be special Christmas present and they wont' work with you if it doesn't fit.
Dec 28th, 2021

Terrible customer service. Check out the consumer warning on BBB before you buy! Very disreputable company.
May 18th, 2021

I wish that I have read these reviews before ordering. Their dressed look beautiful online. I placed a large order on 11/23 and still hasnt been shipped and their customer service is like non-existent, they wouldnt even tell you a shipment date... lessons learnt. Always check review before ordering from any new place.
Nov 26th, 2019

This is the first negative review I have ever placed. Paid for 3 day shipping with large order 11/19/19. Nothing indicated items on backorder. Did not receive order when expected. Tried to call the number. Goes to voicemail. The person online Amy said order had not shipped due to one item being on backorder. Requested available items be shipped and not be charged for 3 day shipping since it was now pointless. 3 days later received email the entire order had been refunded. Tried again to speak with someone, they do not speak to you directly. They hide behind the computer and dont acknowledge theyve made a mistake. When I asked if the order could be fixed they said I had to place a whole new order online. Sorry. The dresses are cute but I will look somewhere else because you clearly dont value my time or the business I was bringing. Wish I wouldve seen all the bad reviews before placing my order.
Feb 29th, 2020

0 Stars!!!!! I was a first time customer with Trish Scully Child. I have had a horrible experience with their customer service representatives, Rency and Melissa. I had never purchased items from this company before. This company offers an online chat. I asked many questions prior to ordering, specifically about sizing. They told me that items were true to US sizing unless specifically noted on the website. I purchased 4 items. My daughter wears a size 1.5 boot, so I ordered a size 2. Once the items arrived, the boots were so small that she couldn't even squeeze into them. The size 14 dress was way too big for me. Neither of these items had special noting on the website. I emailed them Friday morning, July 19, 2019 to let them know that I didn't receive a return label or packaging list with my items. They responded asking for my order number and I replied with it promptly. I followed up again this afternoon via email for a response. By late afternoon, I still hadn't heard from anyone, so I went to the online chat where Rency let me know that they do not respond to email on the weekends...even though she requested more info on Friday, then didn't respond thereafter. I let Rency know that two of the items ordered were fine, but that the other 2 did not fit even though I sought advice and assurance prior to purchasing. She promptly sent an auto response of their return policy that I would be charged a restocking fee and would only receive a store credit. This store sells specialty items, princess dresses and costumes. I let her know that the items I was purchasing were for a wedding and that they did not offer any alternative for me. I requested to exchange the boots for a bigger size and a refund on the dress that didn't fit me given there wasn't an alternative purchase for me to wear to the wedding. I have no use for a store credit and after much back and forth and speaking to Melissa also, they were not willing to offer me a refund for my purchase of just the dress. Basically, they are forcing me to keep the items that don't fit, or I can return them, pay restocking fee and receive a store credit. This is the poorest customer service I have ever received. They were not listening to my needs at all and only offered to waive the $9 restocking fee. Not only that, but Melissa abruptly ended the online chat without resolving the issue, just told me no and have a great day!!! I am very upset as I was very careful to ask many questions up front prior to purchasing. Now I have a dress that I cannot wear and have to spend more money on another dress. I would highly recommend not ordering from this store if you do not want to pay restocking fees and be forced into accepting store credit when they sell specialty and novelty items that are not purchased often. I don't want store credit. I would like my money back!!! Why is it such a big deal to honor a refund for one item when I was keeping 2 items and exchanging another? I will never shop at this store again. Nor will I recommend this store to anyone! At this point, I don't even want to exchange for a different size simply because I don't want to deal with them anymore. Jamie Reynolds
Dec 26th, 2019