Metro by T-Mobile

Went to ask a question about an upgrade and the employee asked what phone we had and then she said oh the smallest one then told us how hard it would be for us to buy one when she didnt even know what we wanted and didnt know if we would buy it. Very bad customer service
Jan 22nd, 2023

Went in May and opened 3 lines. While there, was told to place one Iphone SE on a separate account and then switch them back to one account before next billing cycle. Was also told that I would get a link in 60 -90 days for a $50 virtual gift card. So after an hour and a half, and over $500 dollars later I left the store. Now the quoted time has passed and no gift card. Called the store, and was told to call the rebate number. Just got off the phone with the rebate number and they said I am not entitled to the rebate because I merged the accounts before the time that was required for the rebate to be applied. I hate being manipulated and lied to. Avoid this store at all costs. Staff there are all liars. The woman and young man that assisted my wife and I ed to our faces. If this is not resolved before I am due to make my next payment, I am dropping Metro and filing complaints with BBB as well as consumer affairs and seeking damages through any and every legal avenue. I will do see research to see who the owner of this store is and take it from there.
Apr 6th, 2022

(Translated by Google) They treated me super well Abel is super cool Great person I left very happy thanks Abel. (Original) Me atendieron sper bien Abel es sper coollll Grand persona sal muy contento gracias Abel.
Aug 3rd, 2021

Jun 15th, 2021

Dec 9th, 2020