USAA ATM

Jul 22nd, 2021

It's a newer ATM so it's faster than others.
Jun 22nd, 2019

FROM BEST TO WORST USAA incorrectly issue a check on my behalf costing me $21,000. Even though they admit complete fault on their end, they refuse to do anything accept provide me with a form I can fill out in 90 days after their mistake. In the meantime, I will lose my CAR and my house as they have stolen the funds from my account and failed to provide a check or any proof that a check was created or sent in the first place. At first i thought that this was a honest mistake and the company would stand behind their own mistake and fix it, or at least try too in some sort of capacity. Instead i have been told by the manager of the highest level of customer care i can get to, is that my best option is to HOPE & PREY the check turns up as they failed (after two separate requests to post express with tracking!) to put any sort of tracking on a $21K bank check. On all fronts, it appears as one of their employees has stolen the check for themselves and the bank is trying to cover it up. Either way, I'm down $21k which is breaking me financially and mentally. After 10 hours on the phone over 4 days its looking very dull. I need to get use to the fact that my car will be repossessed, my credit rating is being destroyed and I may even lose my house because of USAA's mistake and they just don't care whatsoever. After swearing by this bank, I find myself swearing at this bank. It all seems hopeless and I am just another one of their customers that they could not care less about. Do yourself a favour and remove whatever trust you think you have in them. At least with a real bank, the manager would have to look me in the eye and come up with a solution. SHAME ON YOU USAA!
Dec 25th, 2018

LOCATION CLOSED. ATM ONLY!
Apr 14th, 2018

I have to say this is not the same insurance company that took care of its members. I think I will be leaving this company after 15 yrs..
Dec 15th, 2017