Water Heater Man Inc

I was referred by Rheem water heater, I called Matt and told him that I wanted to replace water control valve and he quoted me $175.00 first hour. I asked him how long does it take to replace? he told me within one hour. I scheduled the appointment and they showed up on next day. Garrett showed up on time , he is friendly and answer all my questions. he replaced the parts within one hour as Matt told me. He cleaned up the job site after he done his job. I would like to recommend "water heater man " if you have water heater problem . They are honest people with a reasonable price.
Jul 28th, 2022

Great service and honest prices
Oct 1st, 2020

Gives people the run around
Jul 6th, 2018

I have a homeowner's warranty that covered my water heater. However when 2 other companies came, they wanted $800 and $1020 for "uncovered expenses" such as supply lines, straps, pans, sediment filters, expansion tanks etc. This was on top of my homeowner's warranty covering the labor and water heater itself. To me, this cost was not justified as the ancillary parts were more than the water heater itself. I decided to cash out and use my own company. When I called and spoke to Matt, he said that generally their company offers flat rate pricing to avoid any surprises. He said that if any of the aforementioned components were needed it was included. After having 2 horrible quotes it was almost too good to be true. It made me skeptical if this was actually a switch and bait. Instead Matt provided it in writing via email which provided me with the reassurance I needed. Appointment scheduling was also very accommodating where most companies were quoting a week out. When Mike came, he noticed that I keep a very meticulous home. He immediately laid out a protective runner to prevent tracking in dirt on to my carpet especially with the rain. He noticed that I was curious about all the little steps, and was kind enough to share his experience with me and what he was doing. At the end, he even mopped and cleaned out the water heater closet all without being asked. This was above and beyond to me. Obviously once the water heater is in, I'll never be able to get behind the water heater closet to clean it out and this was going to be it's once every 15 year cleaning. Mike also seemed very patient and methodical in his process. He never rushed like he was trying to get off to the next job. He made sure to leave everything as clean as possible. I literally could not ask for a better experience especially from Mike. The clear, flat rate pricing, honest sales approach, and excellent quality of work is to be commended. I appreciate everything that you guys did and hope to see your trucks in our neighborhood again!
Feb 25th, 2022

I called Water Heater Man Inc. at the recommendation of my water heater manufacturer for some warranty work. I was told it would be several weeks until they could come out and that I could be put on a waiting list. I agreed. After waiting several weeks, they called me in the middle of the day to see if I was home to meet the technician. I missed the call and when I called back they were no longer available. They called me at two more random times the next day to see if I was available. I returned the second call 6 minutes later and was told the technician was no longer available. They said they were doing the manufacturer a favor and can only squeeze these types of appointments into the schedule when they have time. They suggested I give them a number that I will answer when they call or that I can call another company. They did not want to set up an appointment so that I could be home when they were available. I guess the thought is I should stay home from work and wait by the phone to see if they call so I can be graced with their presence. Unbelievable. I will definitely take their advice and call another company.
Nov 15th, 2021