Pavilions Pharmacy

Can I give zero stars?! This place is such a joke. I refuse to use this pharmacy after they gave my Mom so much trouble for years, but figured just once I'd use it out of convenience while I'm sick. The posted and online hours for drive-through state they open at 9, so that's when I showed up so I wouldn't spread germs inside... only to see a sign in the window that drive through opens at 10. So in I go. Only to be shamed and kicked out for coming in sick (masked, distanced and asymptomatic might I add.) Then they lied to me and said the urgent care didn't send over my prescription. After an hour of back and forth on the phone with urgent care (Medhero... the BEST) and the pharmacy, it turns out they just didn't carry the medication that the Dr. prescribed. Instead of admitting their mistake, they just kept up with the lie that they never received the order that was sent 3 times. Acted like they've never even heard of the drug the Dr. was requesting. Mostly disappointed by the lack of professionalism and nasty tone of voice. Unreal that this place is still in business.
Jun 28th, 2023

The pharmacist hung up on me and is rude abarasive , refused to listen ti ne or help me with my prescription for the 2nd time , i have cancer and am in radiation , he has no human skills and is punishing me for having my view of my prescription needs , hes trying to hurt me , im 74 and in all my years i havent been treated with this much rudeness and disrespect , UNACCEPTABLE! I hear back from you or this goes ti another level , i expect a reaponse , my email and phone are on account at 989 pico san clemente, davud toper
Jun 9th, 2023

Drive thru is always closed. Have to call the pharmacy to have them pull up the shade for service as the bell is taped as if its out of order. Need to get the drive through in order. Such an inconvenience.
Jan 5th, 2023

I had a horrible experience with this pharmacy today. After getting a text from the pharmacy that my husbands prescription was ready, I went to the pharmacy at 4:30 pm today to pick it up. 30 minutes before closing, the pharmacy turned off all their lights, removed all their filled medications, and put their gates up. I asked to get my husbands meds. They said they already put it back and it was too late. I said that isnt fair. They made me wait 30 minutes to refill my husbands prescription. This is the worst service I have ever seen. I will never ever go back.
May 10th, 2022

Cindy & the rest of the staff are great!!
Sep 6th, 2021