ACT I CARPET & TILE CLEANING

Act One cleaned my cream sofa and chair  - it was oversaturated and so the piping bled or "browned out."   I was appalled that the sofa/chair was now in worse condition than before it was cleaned.    Act One subcontracted another cleaning company (Beacon) to bleach the stains out of the cushions for the most part, but it proved to be temporary and  the stains have slowly came back.   They are full-blown worse than they were when they tried to correct it.   The stains are only along the piping as brown out.   There were not any stains like that before at all. In fact the only reason I had the sofa cleaned was to refresh it after a move to a new house.    The sofa and chair were a perfectly cream-colored set purchased at Laguna design center with a minor stain on the back of the chair.  I called Act One about the stains coming back  today, and the wife Lori started raising her voice at me, said "we aren't doing anything for you", there were pee stains (??-not true) and hung up.    I mean really nasty--at least take responsibility for your work and try to work something out.    You can't oversaturate white sofa piping, and a good upholstery cleaner KNOWS this.       My high-end furniture is ruined, and it is the  fault of Act One for oversaturating it.
Mar 21st, 2023

The team was responsible, polite and honestly the best Carpet Cleaner I've ever used. I highly recommend them to anyone! My carpet looks like it was the day it was installed!
Sep 8th, 2022

Act one of the best. It's a family operation, they care about you and they care about your home. If you want the best, you've got to go with Act One.
Feb 7th, 2022

This husband and wife team are so nice, easy to work with, responsive and did an amazing job on our carpet, couch and chairs! Great value for a job well done. We will most definitely be using them again.
Nov 23rd, 2021

This was the third time we have had Act 1 do our flooring, but the first time we had them do the carpet, too. Frank is a great guy and a hard worker. He had been on each previous job with an assistant, but this time his wife, Lori, was the 'helper'. She is very nice, and dedicated, too.We have a large home with travertine and carpet on both levels. The stone cleaning and sealing included the travertine in the Master shower, too. Frank got right to it, starting with the upstairs master bath, while Lori vacuumed and pre-spotted. Frank did most of the floor cleaning machine work and they both shared in sealing all the travertine after it dried. They worked very hard and fast throughout the day, with very little break/rest time. I don't even recall them stopping for lunch.Our 20+ year old floors and carpet came out looking great!I have recommended Act 1 to many friends and will continue to do so.
Sep 3rd, 2021