Revival

Aug 21st, 2023

Nov 6th, 2022

May 28th, 2022

Aug 26th, 2021

This review is solely for the customer service aspect of this salon. I booked my first appointment with Kate and was SO excited! However I unfortunately had to cancel the same day as my appointment because my son had a fever in the morning, so I was unable to take him to daycare and didn't have childcare coverage. I was super bummed and left a voicemail first thing in the morning and then called back 3 additional times with no answer. I even called back the next day and left another apologetic voice message for Kate and reiterated that I would love to rebook for a Saturday (since my husband could be with my kiddo no matter what) and was willing to put down a credit card for a deposit to show my level of commitment. Keep in mind, I also took my son to the doctor that day as well and he had a confirmed ear infection and bronchitis. They never made the effort to call me back but did make the effort to block me on their online app, Booksy, so I cannot reschedule an online appointment either. Very cut throat policy. Perhaps they do good hair but I will never know since they have a zero tolerance/empathy policy for those who have an unexpected life event happen.
Sep 13th, 2022