Chase Bank

I have been with Chase for over 10 years. I have excellent credit and a 65% of purchase down payment. They were trying to charge $31,000 for closing costs!! go to a credit union not the big banks. Credit Unions charged $12,000 in closing costs. The incompetence and laziness at this branch almost cost me the property I was after. I even went to the managers manager and still was treated so badly. They don't respect you or your time. no ethics, no morals, no common decency were available to me at this branch.
Oct 23rd, 2023

Jul 2nd, 2023

Jun 27th, 2023

I don't like it. They said they have a restroom when I went to make an account yesterday. When I deposited a check, they shamelessly lied that they don't have a restroom. The process of creating an account was fine. It was just unpleasant to lie so brazenly about no bathrooms today.
Apr 30th, 2023

Tim Liu, YOU ROCK! We walked into this branch to open a Student Account for my nephew. Please dont get me wrong, I have tried to get an appointment online however there was no availability for the day that he is available. So, anyway, knowing that people do schedule appointments but most of the time they do not commit to it whereas the Chase bankers wait for 15 minutes, what a waste! We hoped that they would take us in. I felt bad for the guy who was greeting customers at the door, he assured me that hed do his best and checked with his colleagues but wasnt successful, poor guy! None of them were with customers at that time. I explained to him our situation mentioned above. I believe Tim Liu heard us over his cubicle where he was sitting, and he was willing to help. Not only he was a good man, but he was also very smart, detail oriented and efficient with what he does. We are thankful; thus, I am spending the time writing this about him because he deserved it! Way to go Tim!
Mar 3rd, 2024