Home Services at The Home Depot

I ordered vinyl flooring online. Went to go pick it up 4 days later. Store #0610. The man that got my order together is was very helpful. He even took it out to my pickup.
Aug 4th, 2023

Feb 7th, 2020

Jul 25th, 2019

Jul 9th, 2019

I was very disappointed in this store. Came in to order flooring (wood tile) for my living room area. When they send the service guy out I heard he was rude(I was not home) from my 17 yr old daughter. Yes the allowed her to sign! I should've got that as the red flag to stop the process and go elsewhere!!! Well I didn't. I ordered the flooring on Oct 26. And was told it would be about two to three weeks delivery due to "special order" OK I was fine with. That. During the wait I was calling and asking for updates on my order with poor customer service people!! Order finally came in on November 15. Went to pick up on Nov 17 to set up my appointment for a tech to come out to do the job. (i was told I couldn't set up the appointment until the product was received)!! And finally was told they would install Nov 29!!!! Yes after Thanksgiving. I explained the inconvenience of them ruining my Thanksgiving. I was set to have my family over for the holiday but have since canceled my plans due to home Depot lack of service! I will never again purchase from home Depot. They have made this a horrible experience. Which should've been happy considering I purchased my first home! I will look into lows or lumber liquidators to finish the rest of my home!!! Very upset.. Very poor customer service from them!
Dec 12th, 2016