Nissan Service and Parts Center

Currently, I am experiencing a longer than expected wait time for service at this Nissan dealership. Despite having an appointment, I have been waiting for over 4.5 hours, which is significantly longer than the initially estimated 2.5 hours. The system appears to be disorganized, which has led to some confusion. For instance, the technician assigned to my vehicle was momentarily unaccounted for, leading to a delay in receiving updates on the status of my service. While I did receive some information via text, the overall communication has been less than satisfactory. I am left wondering about the cause of the extended wait time. Furthermore, I feel that the staff, particularly David, could demonstrate more concern for the situation. His response when I inquired about the delay was passive-aggressive, and he seemed more focused on closing the paperwork than on keeping me informed. This was confusing, as we had already signed and paid for the service. Another point of concern is the lack of communication regarding transportation options. There was no mention of a shuttle service, which would have been helpful to know considering the service was expected to take at least 2.5 hours. Based on my current experience, I find it difficult to recommend this service center. I hope that my feedback can contribute to improving the customer experience in the future. If you'd like to talk, I had my service today for 9a, and it's now almost 1:20p. You should be able to find my number based on my name and appointment time. I will update my review based on what happens next. Thank you.
Mar 27th, 2024

Way over priced
Jan 12th, 2024

Sep 20th, 2023

Jun 30th, 2023

Jun 14th, 2023