Chamber of Commerce

      Moss Bros. Auto Parts

      ( 94 Reviews )

      Moss Bros. Auto Parts
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      Hours

      Tuesday:
      7:00 AM - 5:30 PM
      Wednesday:
      7:00 AM - 5:30 PM
      Thursday:
      7:00 AM - 5:30 PM
      Friday:
      7:00 AM - 5:30 PM
      Saturday:
      7:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      7:00 AM - 5:30 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.6 - (94 reviews)
      45
      13
      9
      5
      22
      Read Our 94 Reviews

      Chamber Rating

      3.6 - (94 reviews)
      45
      13
      9
      5
      22
      › ‹
      • Mike Hawk

        Absolutely horrible service at this moss bros from Steve Sanchez. I left this place not wanting to come back ever! And its not just me, he was treating the people in front of us this way too! Such a cold person, making faces when I would ask him anything, I tried to ask a question to lighten up the mood and no response. This is the fifth time Ive been here and every time this Steve Sanchez guy attends me, I end up leaving the store feeling bad! The other time a younger guy was there I enjoyed my experience. I dont expect much but just respect and Steve does NOT even give that. What horrible customer service! Not sure if its steve but thats what it said the name was on the paper of what i bought. Hes a bearded guy working the front desk.
        Dec 17th, 2023

      • Ronnie Rogers

        I am done with Moss Bros in San Bernardino. They can never get things of a situation right while leaving me to be in danger when giving me back my vehicle. I recently dropped my car off to get it repaired on Tuesday 3-19-24. I went out of town & got a phone call about the problem & cost of every. I told them to not touch it and when I come back in town I will pick it up I got my car back Monday 3-25-24 drove off to find something is not right. I get home an pop open the hood of my car to see that I have hoses loose, my steering cap is broken an placed on top nonsealed and can not lock, coolant jog cracked, and plenty of loose screws on my motor. Wow!! I go in 3-30-24 to talk with a manager that didnt help me at all with a lot of wasted time. I have not been compensated and I am not a very much happy client. Im not sure what goes on in the mechanic area of the place but it looks like they do bad business and write a lot of lies on paper to print out so they cant help you with the matter. This is not a good place of business and I do need to talk with the head manager.
        Mar 31st, 2024

      • Robert Browne


        Aug 9th, 2023

      • Tyler Mason

        Dont go to the collision dept of Moss Bros. Your car will come out with more problems then it went in for! Then they wont even fix they problem and refer you to the dealership! Stay away if you want more problems with your car.
        Dec 10th, 2022

      • Roberto Gutierrez

        good care and customer service
        Aug 19th, 2022

      Read Our 94 Reviews

      About
      Moss Bros. Auto Parts

      Moss Bros. Auto Parts is located at 1100 S E St in San Bernardino, California 92408. Moss Bros. Auto Parts can be contacted via phone at 909-884-8255 for pricing, hours and directions.

      Contact Info

      •   909-884-8255

      Questions & Answers

      Q What is the phone number for Moss Bros. Auto Parts?

      A The phone number for Moss Bros. Auto Parts is: 909-884-8255.

      Q Where is Moss Bros. Auto Parts located?

      A Moss Bros. Auto Parts is located at 1100 S E St, San Bernardino, CA 92408

      Q What is the internet address for Moss Bros. Auto Parts?

      A The website (URL) for Moss Bros. Auto Parts is: https://www.mossbrosautogroup.com/parts/index.htm?utm_source=Google%20My%20Business&utm_medium=local&utm_campaign=Google%20My%20Business&utm_term=Moss%20Bros%20Auto%20Parts

      Q What days are Moss Bros. Auto Parts open?

      A Moss Bros. Auto Parts is open:
      Tuesday: 7:00 AM - 5:30 PM
      Wednesday: 7:00 AM - 5:30 PM
      Thursday: 7:00 AM - 5:30 PM
      Friday: 7:00 AM - 5:30 PM
      Saturday: 7:00 AM - 5:00 PM
      Sunday: Closed
      Monday: 7:00 AM - 5:30 PM

      Q How is Moss Bros. Auto Parts rated?

      A Moss Bros. Auto Parts has a 3.6 Star Rating from 94 reviewers.

      Hours

      Tuesday:
      7:00 AM - 5:30 PM
      Wednesday:
      7:00 AM - 5:30 PM
      Thursday:
      7:00 AM - 5:30 PM
      Friday:
      7:00 AM - 5:30 PM
      Saturday:
      7:00 AM - 5:00 PM
      Sunday:
      Closed
      Monday:
      7:00 AM - 5:30 PM

      Related Categories

      Ratings and Reviews
      Moss Bros. Auto Parts

      Overall Rating

      Overall Rating
      ( 94 Reviews )
      45
      13
      9
      5
      22
      Write a Review

      Mike Hawk on Google

      image Absolutely horrible service at this moss bros from Steve Sanchez. I left this place not wanting to come back ever! And its not just me, he was treating the people in front of us this way too! Such a cold person, making faces when I would ask him anything, I tried to ask a question to lighten up the mood and no response. This is the fifth time Ive been here and every time this Steve Sanchez guy attends me, I end up leaving the store feeling bad! The other time a younger guy was there I enjoyed my experience. I dont expect much but just respect and Steve does NOT even give that. What horrible customer service! Not sure if its steve but thats what it said the name was on the paper of what i bought. Hes a bearded guy working the front desk.

      Business Response on Google Feb 6th, 2024
      We understand your frustration, Mike, and we sincerely apologize for any inconvenience caused. Our top priority is ensuring customer satisfaction, so please don't hesitate to contact us again.

      Ronnie Rogers on Google

      image I am done with Moss Bros in San Bernardino. They can never get things of a situation right while leaving me to be in danger when giving me back my vehicle. I recently dropped my car off to get it repaired on Tuesday 3-19-24. I went out of town & got a phone call about the problem & cost of every. I told them to not touch it and when I come back in town I will pick it up I got my car back Monday 3-25-24 drove off to find something is not right. I get home an pop open the hood of my car to see that I have hoses loose, my steering cap is broken an placed on top nonsealed and can not lock, coolant jog cracked, and plenty of loose screws on my motor. Wow!!
      I go in 3-30-24 to talk with a manager that didnt help me at all with a lot of wasted time. I have not been compensated and I am not a very much happy client. Im not sure what goes on in the mechanic area of the place but it looks like they do bad business and write a lot of lies on paper to print out so they cant help you with the matter. This is not a good place of business and I do need to talk with the head manager.

      Business Response on Google Apr 1st, 2024
      I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Moss Bros. Auto Group. I invite you to contact our GM at your earliest convenience so he can learn more and help resolve this situation together. Please give a call to Mark Vanderwoude at 909-884-8255 extension 2122 . We hope to hear from you soon, and thank you for bringing this to our attention.

      Robert Browne on Google

      image

      Business Response on Google Sep 26th, 2023
      Thank you for the excellent review.

      Tyler Mason on Google

      image Dont go to the collision dept of Moss Bros. Your car will come out with more problems then it went in for! Then they wont even fix they problem and refer you to the dealership! Stay away if you want more problems with your car.

      Business Response on Google Apr 24th, 2023
      I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Moss Bros. Auto Group. We always strive to improve and give our customers excellent service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Josh Davis, Service Director

      Roberto Gutierrez on Google

      image good care and customer service

      Business Response on Google Sep 4th, 2022
      My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 94 Reviews )
      45
      13
      9
      5
      22

      Write a Review

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