Sacramento Autistic Spectrum and Special Needs Alliance

Chamber Rating

4.2 - (34 reviews)
27
0
0
0
7
Read Our 34 Reviews

Chamber Rating

4.2 - (34 reviews)
27
0
0
0
7
  • jason smith

    Thank you Dave for your support and guidance regarding our daughters IEP. You helped us get her the appropriate services and were grateful. We really appreciate the impact your organization has as an advocate in our community.
    Nov 22nd, 2023

  • Jill

    Dave is excellent. Highly recommend. Wonderful services. Very helpful.
    Jul 14th, 2023

  • jorge oliveros

    I must admit, Mr. Gaines is truly remarkable in his field. His assistance has been incredibly helpful to my family in obtaining custody of my son, who is on the autism spectrum. Without his expertise, the court wouldnt have been able to get a better understanding of the autism spectrum as they did. He was exceptional during court. You can immediately notice his determination to help those with special needs and their families, as he did mine. Overall, he did an outstanding job by helping us with his knowledge of the autism spectrum. I urge you to consider supporting his cause and donating, if possible, so that he can continue to provide services to autistic individuals and their families. The work that he and his team do is truly priceless.
    Jul 9th, 2023

  • Ifeoma O

    Very unprofessional in which Dave the owner works with clients and manages his business. I contacted this business with help in advocacy for my son who is in grade school with autism. I spoke with Dave and he spent the majority of our 30 min conversation talking without allowing me, the client, to hardly get a word in. I let this slide as I really wanted the services. However he firmly made mention that although their policy was to serve ALL clients regardless of whether or not they could pay, and that they were donation based, he made strong reference that payment would be needed for services. I did not mind this as I would have been happy to pay for helping my son. I received a couple of emails thereafter specifically urging I pay the "donation" fee. I felt uneasy about paying for something before services were rendered and did not understand how something non-obligatory as a donation required firm request for payment, but I eventually paid. Fast forward 1 month as we near the IEP meeting for my son, and I receive an email from Dave directly after 12am MIDNIGHT that stated specifically that their organization has not received my payment. This was the second email in the last 2 days. This is very unprofessional behavior to email a client after midnight asking for "donations". Maybe they do great work according to their "reviews" but be very leery of a company who is not upfront about their expectations for payment before services. If you are going to require payment, then require it rather than seem that you are performing a benevolent act for the greater good of those with autism.
    Jan 7th, 2023

  • Thao Tran

    The client, Ifeoma, wrote an accurate testimonial about Daves work. This is a highly egotistical man who thinks he is highly intelligent and has no regard for cultural values of the family. My entire IEP team witnessed Dave Gaines belittled me in front of the IEP team. He did not allow me to talk. The districts lawyer was not expecting that this was how unprofessional an advocate behaved. His role was to advocate on behalf of the child and support mom. Instead of supporting mom, he arrived at these assumptions about me. If mom doesnt know, show mom! He complained about me sending him emails . Intention of me sending him emails was to keep him in the loop of what is going on. Then he said I did not inform him that I brought an advocate. Thats because he did not want me to send him any more emails! There are people in my circle who know my child and their say is just as important as what I share with the IEP team. Well, THATS BECAUSE HE DOESNT WANT MY INPUT. He does not want to collaborate with my lawyer. He doesnt care what others say. Hes very selfish. Given his poor emotional intelligence towards my administrator, my parent advocates, and especially my lawyer, I give a 0/100. If anyone wants to see the actual insolent language he said to my IEP team member and my lawyer, I will be happy to share the truth on social media. It is because of his rude comments that my district invited an attorney. This came straight from his mouth and he offered no apology for his words. I warn parents about this mans advocacy style and use of insolent insolent language. You are better off hiring another person but it is not Dave Gaines and his team! Below are the remarks from CEO Dave Gaines: "The 21st was agreed upon by the team at the last meeting. And numerous people can confirm that. I'm sorry you are experiencing memory issues. The 15th is not available for Thao. Federal law requires that all meeting times are scheduled in mutual agreement between parent and district. Since you are reneging on the 21st, provide us another date and we will see if it works for us. We'll go ahead and file a CDE complaint for your previous failure to hold an IEP meeting within thirty days when Thao requested one in writing at the beginning of the school year. I guess another memory issue. I would advise having memory issues looked at by a medical professional but I can't compel that, so we'll do all discussions by writing going forward and we will audio record all IEP meetings going forward. Thank you." ------------------------------------- Here is the response from the administrator who was attacked by Dave Gaines. This is the type of relationship he created with my IEP. It became so uncomfortable that this was what was reported to me: "Good Evening Thao- It is my understanding from Theresas last email this morning that we are standing by to hear from you. Once you indicate who will be representing you we will determine if the district attorney will be in attendance on Friday. It is unfortunate that this where we are as we have worked very hard to build a collaborative relationship. I do however, do not excuse Mr. Gaines remarks. Adults with autism are capable of maintaining respect and treating others kindly. When he chose to personally attack me, he stepped over the line. I will not be treated that way and I will not allow for any of our team members to be treated that way either. Our team is going above and beyond to teach, develop and support your child's skill development. Our team is also working diligently to development this IEP with your input at the forefront of their mind. Our team will continue to work with your child's best interest in mind, as developing a good plan to support your child's learning is what is important. Per your request, I will look into enabling transcription and get back to you with my findings. Thank you, Heather Guffey, Program Specialist Note this advocate just lied when he was very abusive to my IEP team members. More than once, he insulted me. His verbal abuse will not be tolerated.
    Jan 3rd, 2023

Read Our 34 Reviews

About
Sacramento Autistic Spectrum and Special Needs Alliance

Sacramento Autistic Spectrum and Special Needs Alliance is located at 2030 W El Camino Ave # 260 in Sacramento, California 95833. Sacramento Autistic Spectrum and Special Needs Alliance can be contacted via phone at 916-877-5220 for pricing, hours and directions.

Contact Info

  •   916-877-5220

Questions & Answers

Q What is the phone number for Sacramento Autistic Spectrum and Special Needs Alliance?

A The phone number for Sacramento Autistic Spectrum and Special Needs Alliance is: 916-877-5220.


Q Where is Sacramento Autistic Spectrum and Special Needs Alliance located?

A Sacramento Autistic Spectrum and Special Needs Alliance is located at 2030 W El Camino Ave # 260, Sacramento, CA 95833


Q What is the internet address for Sacramento Autistic Spectrum and Special Needs Alliance?

A The website (URL) for Sacramento Autistic Spectrum and Special Needs Alliance is: http://www.sassna.org/


Q How is Sacramento Autistic Spectrum and Special Needs Alliance rated?

A Sacramento Autistic Spectrum and Special Needs Alliance has a 4.2 Star Rating from 34 reviewers.

Ratings and Reviews
Sacramento Autistic Spectrum and Special Needs Alliance

Overall Rating

Overall Rating
( 34 Reviews )
27
0
0
0
7
Write a Review

jason smith on Google

image Thank you Dave for your support and guidance regarding our daughters IEP. You helped us get her the appropriate services and were grateful. We really appreciate the impact your organization has as an advocate in our community.

Business Response on Google Nov 14th, 2023
Hi, Jason! Thank you for taking the time to leave your feedback. Your daughter deserves the very best to support her success and it was our pleasure to serve your family.

Jill on Google

image Dave is excellent. Highly recommend. Wonderful services. Very helpful.

Business Response on Google Jul 20th, 2023
Thank you for the kind words!

jorge oliveros on Google

image I must admit, Mr. Gaines is truly remarkable in his field. His assistance has been incredibly helpful to my family in obtaining custody of my son, who is on the autism spectrum. Without his expertise, the court wouldnt have been able to get a better understanding of the autism spectrum as they did. He was exceptional during court. You can immediately notice his determination to help those with special needs and their families, as he did mine. Overall, he did an outstanding job by helping us with his knowledge of the autism spectrum. I urge you to consider supporting his cause and donating, if possible, so that he can continue to provide services to autistic individuals and their families. The work that he and his team do is truly priceless.

Business Response on Google Jul 11th, 2023
Thank you so much for your positive words, Jorge. We are humbled. It was our pleasure to serve your family and we are enormously grateful for the generosity you exhibited in supporting our organization. We appreciate you.

Ifeoma O on Google

image Very unprofessional in which Dave the owner works with clients and manages his business. I contacted this business with help in advocacy for my son who is in grade school with autism. I spoke with Dave and he spent the majority of our 30 min conversation talking without allowing me, the client, to hardly get a word in. I let this slide as I really wanted the services.
However he firmly made mention that although their policy was to serve ALL clients regardless of whether or not they could pay, and that they were donation based, he made strong reference that payment would be needed for services. I did not mind this as I would have been happy to pay for helping my son. I received a couple of emails thereafter specifically urging I pay the "donation" fee. I felt uneasy about paying for something before services were rendered and did not understand how something non-obligatory as a donation required firm request for payment, but I eventually paid.
Fast forward 1 month as we near the IEP meeting for my son, and I receive an email from Dave directly after 12am MIDNIGHT that stated specifically that their organization has not received my payment. This was the second email in the last 2 days. This is very unprofessional behavior to email a client after midnight asking for "donations".
Maybe they do great work according to their "reviews" but be very leery of a company who is not upfront about their expectations for payment before services. If you are going to require payment, then require it rather than seem that you are performing a benevolent act for the greater good of those with autism.

Business Response on Google May 21st, 2022
Hello Ifeoma.We disagree with your characterization of the consultation with our CEO that you had. You were provided all the time that you wanted for this consultation, you were asked multiple times if you had any further questions, and the consultation ended with your indication that you had everything addressed. And shortly after the consultation you were emailed the follow-up information that you requested. All of our communications with you were prompt and thorough, and everything that you asked us was answered. And you have never previously expressed any concerns.We are a nonprofit organization that serves clients at no required fee. We ask that clients pay what they can afford to pay for our services. This information is clearly provided to all potential clients in written format and folks can ask any questions that they may have about our organization. We are happy to provide the written information to anyone who requests it so they may evaluate it for themselves. 95% of the time clients are able to understand the information and they happily agree to contribute the best that they can afford to. Our clients get to choose what they can afford to pay for our services and this is recorded in writing. Most clients are grateful for our world-class quality services at a choose-your-own-price affordability, and we are very grateful for the generosity of the vast majority of our clients. We rarely experience issues with clients regarding finances. We've been in business for over eleven years and complaints like yours are rare indeed. You chose a very small monthly contribution arrangement completely on your own and you agreed to this arrangement in writing. You never asked any questions about the financial arrangement or expressed any concerns, and you certainly could have chosen to not work with us if you didn't like how we do things. You have already received services from us worth more than the one small payment that you have made to us. And we offered you additional services worth much more at no further charge. You were going to receive hundreds, if not thousands, of dollars of high-quality services for your chosen monthly contribution of $30. The vast majority of our clients are grateful for our organization. We barely can pay our bills each month but the community has supported us enough to where we have been able to stay in business and grow for over 11 years now. We love our work and we truly operate with the heart of a nonprofit. And we are so overwhelmed with clients!You made a single $30 contribution to us. A few days before your second monthly $30 contribution you were sent a brief email that said exactly, "And friendly reminder that $30 contribution is due in two days." You replied by email exactly, "Noted on payment." You said payment, by the way, not donation. The next day you emailed Dave exactly, "And pls send me the link to pay you." Dave replied with the link. We never received any second contribution from you. The monthly date for the contribution passed. As we have evidenced here, you made multiple indications in writing that you were going to make a payment. When we did not receive it, Dave emailed you a one-sentence message, "My organization has not received your contribution." We simply informed you that we had not received anything. We did not even ask you to make the contribution. You communicated to us previously that you were going to make the contribution so, when we did not receive it, we naturally reached out to you to let you know. Dave sent you this email a little bit after midnight because he was awake and working to keep up with an overwhelming amount of client work. He works long hours for our clients. It doesn't matter what time of day emails are sent because they don't disturb people. We find it unreasonable and petty that you complained about this.You responded to Dave's email with a rude email and then posted this review.You were treated well in ALL regards. We stand by this.

Thao Tran on Google

image The client, Ifeoma, wrote an accurate testimonial about Daves work. This is a highly egotistical man who thinks he is highly intelligent and has no regard for cultural values of the family. My entire IEP team witnessed Dave Gaines belittled me in front of the IEP team. He did not allow me to talk. The districts lawyer was not expecting that this was how unprofessional an advocate behaved. His role was to advocate on behalf of the child and support mom. Instead of supporting mom, he arrived at these assumptions about me. If mom doesnt know, show mom! He complained about me sending him emails . Intention of me sending him emails was to keep him in the loop of what is going on. Then he said I did not inform him that I brought an advocate. Thats because he did not want me to send him any more emails! There are people in my circle who know my child and their say is just as important as what I share with the IEP team. Well, THATS BECAUSE HE DOESNT WANT MY INPUT. He does not want to collaborate with my lawyer. He doesnt care what others say. Hes very selfish. Given his poor emotional intelligence towards my administrator, my parent advocates, and especially my lawyer, I give a 0/100. If anyone wants to see the actual insolent language he said to my IEP team member and my lawyer, I will be happy to share the truth on social media. It is because of his rude comments that my district invited an attorney. This came straight from his mouth and he offered no apology for his words. I warn parents about this mans advocacy style and use of insolent insolent language. You are better off hiring another person but it is not Dave Gaines and his team!
Below are the remarks from CEO Dave Gaines: "The 21st was agreed upon by the team at the last meeting. And numerous people can confirm that. I'm sorry you are experiencing memory issues. The 15th is not available for Thao. Federal law requires that all meeting times are scheduled in mutual agreement between parent and district.
Since you are reneging on the 21st, provide us another date and we will see if it works for us.
We'll go ahead and file a CDE complaint for your previous failure to hold an IEP meeting within thirty days when Thao requested one in writing at the beginning of the school year. I guess another memory issue.
I would advise having memory issues looked at by a medical professional but I can't compel that, so we'll do all discussions by writing going forward and we will audio record all IEP meetings going forward.
Thank you."
-------------------------------------
Here is the response from the administrator who was attacked by Dave Gaines. This is the type of relationship he created with my IEP. It became so uncomfortable that this was what was reported to me: "Good Evening Thao-
It is my understanding from Theresas last email this morning that we are standing by to hear from you. Once you indicate who will be representing you we will determine if the district attorney will be in attendance on Friday.
It is unfortunate that this where we are as we have worked very hard to build a collaborative relationship. I do however, do not excuse Mr. Gaines remarks. Adults with autism are capable of maintaining respect and treating others kindly. When he chose to personally attack me, he stepped over the line. I will not be treated that way and I will not allow for any of our team members to be treated that way either. Our team is going above and beyond to teach, develop and support your child's skill development. Our team is also working diligently to development this IEP with your input at the forefront of their mind. Our team will continue to work with your child's best interest in mind, as developing a good plan to support your child's learning is what is important.
Per your request, I will look into enabling transcription and get back to you with my findings.
Thank you,
Heather Guffey, Program Specialist
Note this advocate just lied when he was very abusive to my IEP team members. More than once, he insulted me. His verbal abuse will not be tolerated.

Business Response on Google Aug 2nd, 2022
Hello Thao.You left out of your review a description of the months of inappropriate and abusive behavior you exhibited toward Dave and your school district staff. You have neglected your child's education by instead focusing on your own desires. Dave had addressed these various matters with you for months and expressed that he was concerned about continuing to work with you. He also offered you numerous times the opportunity to acquire a new advocate, as he did not think that we were a good fit for you. You desired to continue to work with us yet you did not significantly resolve the concerns that we expressed to you. Dave offered you multiple opportunities to end services with us, as he was growing more and more concerned with your behavior, and you stated multiple times that you were quite pleased with our services. You always wanted to continue working with Dave. You didn't end services with us - we ended services with you. Today, at an IEP meeting, due to your ongoing inability to focus on your child and your difficult behavior, Dave expressed his concerns and politely left the meeting. You had brought a second advocate with you so you had support regardless. This is the first time ever, in the entire eleven years of our organization, that we have left an IEP meeting. The first time ever. That's how concerned our CEO was about your behavior and neglect of your child's education. Shortly thereafter, Dave wrote you a polite e-mail indicating that we were ending our services to you. Again, you didn't end services with us, we ended services with you. And now all of a sudden you start saying negative things about Dave. Curious, isn't it?Another curiosity, for months you told us that your school district was widely known as one of the worst and most manipulative, that the IEP team didn't care about your child, and that their attorney was a mean aggressor. We have text of these communications as well. Now, after we informed you that we would no longer serve you, you are suddenly so concerned about the IEP team, the district's attorney, and your relationship with them? And you reference one e-mail from Dave, but you, of course, don't mention what Dave was responding to with that e-mail. Why don't you please explain what Heather had done that Dave was responding to - please tell the whole story. Dave was protecting YOUR child, after Heather had "forgot" about a scheduled IEP meeting and had "forgot" to schedule IEP meetings multiple times over months. And what resulted from Dave's e-mail? The district gave you an IEP meeting even sooner than the one that they forgot! No one could get the job done, until Dave got the job done. Dave always gets the job done and that's why he is the top advocate in the state of California. Dave was fully commited to your special child, and you were fully commited to yourself at the neglect of your own child. And that's why you came to Google and attacked the man that finally got your child an IEP meeting. And this is exactly an example of why Dave left that IEP meeting that he got you and ended services with you. You attacked the school district's staff for months over things that had to do with you and were not beneficial for your child, now you attack the advocate that was entirely focused on your child's benefit, and you never once focused on benefiting your own child.We serve many people and the reality is that some of those people are going to be problematic to work with. That's the reality of operating a busy business that serves the public. Because of the months of challenges in working with you and your continued neglect of your own child's education in favor of your own desires, Dave chose to end our services to you today. We cannot and will not support the behaviors that you exhibited.We will say loud and proud that we are not a good fit for parents that neglect their child's best interest.We still wish you and your child the best going forward. Happy holidays, Thao!

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