Firestone Complete Auto Care

Went in yesterday around 5:50 pm because I ran over a huge nail. The air in my tire was leaking fast. I only take my car to Firestone and when I saw the Firestone on Madison I immediately parked and went in. Even though there were minutes before they closed, they took a look at my tire to see how bad it was. Once they saw the bad shape my tire was in and that my spare was not going to be suitable, they said they werent going to let me leave like that since my tire was unsafe. They swapped out my tire and in addition to that they checked and put air in the rest of my tires. Firestone saved me yesterday! Thank you!!
Apr 9th, 2024

Excellent care. Took time to explain and treated me my issues in s timely fashion. Absolutely my go to place for my auto service moving forward. Mgr is exceptional and patient
Apr 1st, 2024

Mar 19th, 2024

The employees here answered the phone in great respect, took care of me in a heart beat, great personalitys not very long wait right in right out no appointment.
Mar 13th, 2024

Had an oil change. Upon arrival at home we noticed a part on our driveway, directly related to the oil change process. I called and was told they'd take of us, upon arrival our concerns were discounted and the part I was holding in hand was termed as insignificant or not a big deal. No matter what a shop says or feels about a part being important it is not up to them to make that decision, a protective plate literally came off our vehicle and this shop was responsible. Getting upper management contacts were denied. We were told to leave the vehicle with them for "a while". I do not trust them. I made contact with another Firestone and will have our vehicle serviced corrected and we have reached out to upper management and will follow thru. I do not recommend this shop to anyone. Careless and dismissive. Unprofessional. Being polite while not doing the job properly, as well as dismissing customers concerns doesn't make it ok or professional. Beware.
Mar 8th, 2024