Progressive Insurance - Claims Office

For back ground, I hit a parked car do to a man pulling out in front of me and I had no time to stop or turn around and he caused me to hit a parked vehicle. After they checked I was okay and i asked them for their insurance because they illegally pulled out and made an illegal u-turn which caused me to hit the parked car they refused and when cops were threatened to be called they ran. I had got insurance with them and I was involved in a hit run. I gave them all my information about the accident, call logs, proof of purchasing insurance before the accident, photos with time and dates and my exact location. My claim adjuster would call me non stop asking for more information and when I told her I gave her all the information I possibly had she dropped me and said i fraudulently got insurance after the accident after proving I got it before. Then the owner of the parked cars insurance sent a collections agency after me (i was not aware progressive had dropped me last i heard she was communicating with state farm) so when i reached out multiple times to progressive i was ignored and misdirected. I now have to pay almost 5 grand because progressive fraudulently dropped me from insurance even though there was multiple items of proof i had insurance before my accident.
Mar 20th, 2024

Mar 14th, 2024

Mar 4th, 2024

They are horrible!!!!! I have been trying to get my claim figured out and my claim adjuster is not helping me at all and her supervisor will not call me back. Every time I have a question they do t dumb it down for me the consumer to understand . Accident was completely not my fault and they do not care to fight for me at all! They barely return my calls and its been 3 months . Crazy how unprofessional you guys are
Mar 3rd, 2024

I experienced significant frustration with the appointment scheduling process at this office. Despite being told the document signing would be quick, I had to wait for appointments scheduled far in advance. Only after expressing my concerns did they overnight the documents, leaving me questioning why this option wasn't offered earlier. The office's communication through a speaker and the inconvenience of being turned away added to the frustration. Despite these challenges, I managed to get my tasks done without assistance. The one bright spot in this frustrating experience was the pleasant interaction with a retiring staff member who acknowledged me. Her positive demeanor provided a glimpse of customer service amidst the overall disappointment with Progressive.
Feb 27th, 2024