The Citizen Hotel, Autograph Collection

This was a 5 star experience all the way. Uniquely decorated rooms.
Apr 10th, 2024

Apr 8th, 2024

My husband I were in town for night, he planned a super nice date and my job was to find us the hotel. I took great pride in this and researched so many and settled on this one. This was, by far, the biggest let down in hotels ever. The website is so misleading! I will say, upon entering the lobby vibe is super cool so we were jazzed when we got there! We got off the elevator and the floor design was very cool too! But then, once we entered the room it was THE WORST! One super small window, two people cant walk at the same time in the room because its so small! I have gone back on their website multiple times trying to see a picture of the room they gave us. Thinking maybe I booked it wrong!? But nowhere on their website do you have an option like the room we got. Ill attach pictures of the room we booked online vs the room we were given. When we checked out I did tell the front office lady that we were highly disappointed and that it was ridiculous we paid SOOO much money for the room we got. She did discount the room by 20% without any hesitation. I said wow clearly, youve had this complaint before she gave me a smile as if we agreed but she couldnt exactly say it with words. When leaving the valet service had our car ready and he handed our keys from inside. He didnt open the hotel lobby door for us, he didnt walk us to our car nothing. Literally, had he JUST opened the hotel door he would have received a generous tip. It was 7am in the morning, we were the only people leaving so he wasnt busy. We just truly couldnt stand staying in that depressing room any longer!
Apr 5th, 2024

The Citizen was recently bought out by Marriott as one of their boutique hotels. The accommodations have much improved! And of course, they now have the signature Marriott bed (aaaahhhh)! Their restaurant, The Grange is a must-try for breakfast--dont miss the Penna Cotta pancakes! The staff are just icing on the cake. I used to avoid this location, but this is now our new favorite spot to book.
Apr 4th, 2024

The hotel is beautiful. Lots of historic charm with all the comforts you could ask for. We checked in when the computer system was down. But the staff made it easy to "check in" using old school pencil and paper. With it being downtown, we were walking distance to lots of places. We had family stay at different hotels in the area and The Citizens was above all the rest. If we are ever in the Sacramento area again, we will not stay anywhere but here.
Mar 30th, 2024