Pacific Drafting and Design Inc

Hello, good afternoon, we are sorry you are not having the experience you wanted but no one mislead you. Over the phone in our first phone call you said you needed only a floor plan and we asked if you were sure if that was all you needed because we offer full plan set services. you said only the floor plan. we again asked if you were sure that was all because in our experience the building department typically requests full plan sets for remodel projects. Again you said only the floor plan was needed. We then quoted you for the $2000 to only draft a floor plan for the 1000 sqft suite you were remodeling from your current established cafe to your next door suit tea shop. We delivered to you the complete floor plan next day. We did not upcharge you anything. You were charged the contract price, We drove back to your suite and showed you a paper copy of the floor plan which you were very content with. Now the convenient thing is after we finished our work and emailed you the floor plan you emailed back with list from the building department asking for much more than just a floor plan service which as i stated before is something we did indeed talk about in our initial phone call. Which you at that point wanted the rest of the services for free included in the $2000 you already paid. We can not work for free as we are also a business just like you, Then you got upset with us, making unfair reviews as well as lying to your bank to recover money we already earned in completed work and what i suspect is you have either a boss or a partner for you tea shop and instead of accepting that you full well knew what we talked about you are trying to paint us as the bad guys. especially since you contacted your bank and lied to them by telling them that your payments to us were double charged and unauthorized transactions. when in fact we split the contract price in 2 payments of $1000 as per your request.