Big O Tires

Mar 29th, 2024

Over the years I have purchased several sets of tires for my cars at Big O, my last set about 3-1/2 years ago were Cooper Evolutions with less than 45k miles on a 60k rated tire. I went back on (3/2/2024) to have my tires evaluated for the tread wear mileage warranty and basically got told no for may reasons: I didn't buy a Big O hazard package, tires weren't evenly worn but were less than 2/32's difference across the tread per terms, tires were worn to and past the indicators on 2 tires, etc.. However they were willing to sell me a new set of tires no problem, no tread wear warranty credit/discount either. I left feeling like I was not a valued customer though my old tires met all the terms of Cooper's warranty. I called Cooper just to be sure, they confirmed my suspicions and said I could work with any other Cooper distributor/installed and I did. My new Cooper Endeavor tires were installed onto my car without any negative pushback or hi pressure guilt for not buying a hazard warranty package, the service was exceptional too. Big O, I suggest you learn from this honest review of your exceptionally bad service and lack of taking care of me. Maybe your rep was inexperienced or having a bad day, I doubt that and I'll never buy tires from your establishment even to save a few dollars.
Feb 26th, 2024

They tried to force me into buying 4 entirely different tires ($350 each) because they "couldn't find mine in stock anywhere" - quote was over $1800 including labor. I needed 1 tire replaced, called my dealership & they were able to order it next day. DON'T GET SWINDLED!!!
Feb 22nd, 2024

Always really crowded, won't let you bring your own parts to install
Jan 27th, 2024

I will ALWAYS use Big-O Tires on Folsom Blvd on East Sac! Their customer service is top-tier!
Jan 24th, 2024