Maserati of Puente Hills

Jun 29th, 2023

Do NOT buy a car from this dealership! I experienced the following issues after purchasing a car from this dealership: 1. Be aware of the information the sales people are entering into KBB when they appraise your trade in. They will enter false information/misreport information to low ball your appraisal. 2. Driving home from the dealership after I bought the car the license plate fell off and the visor fell off while driving almost causing an accident. 3. Dealership did not properly inspect the car they sold. There was water damage in the tail light. 4. Dealership did not pay the appropriate DMV fees so I did not receive my permanent registration or permanent license plate. The DMV said the dealership did not pay the fees even though they charged me the fees when I purchased the car. 5. Dealership forgot to smog check the car so I had to make a separate trip and wait 5 hours while it was in the shop. 6. I was threatened by the sales person for not returning spare keys for my trade because I didn't want to drive an hour to the dealership. The sales person gave my personal information to the person they sold my trade in to. This was the worst dealership experience I've ever had. Do NOT buy a car from this place.
Jun 19th, 2023

**update- changing to 1 star. Per below the car had already had something wrong it on day 1 which I had to take back for. Then within the first month of driving the service light came on, and it appears the dealership sold to me without the 45k mile service and even though they sold to me at 45,218 miles. Before changing this review to 1 star, I called a couple weeks ago on this issue and they said theyd get back to me by email. Crickets. Then I emailed Melvin 6 days ago on the issue, nothing. The reason this is such a big issue is that Maseratis can be a couple thousand to service, and they marketed and sold the car as certified pre-owned with everything up to date on, 1 owner, etc. The car obviously should have had the 45k service completed as it was a lease turn in after 3 years; and it was like new. Very disappointed that they didnt even get back to me on this. Its not all about selling a car. Servicing the customer is just as, if not more important The good: enjoyed working with Melvin and he was very professional. Would recommend him as a sales professional. Other good: I like the Maserati car. The bad: upon getting my car the gas tank was only half full. Ive bought maybe 7 or 8 cars in my life and this is the first time I didnt get a full tank of gas. The little things matter in service. Upon receiving the car it made weird noises from the front left all the way home. I had to call and bring it back the next day for them to fix it. The good- they fixed it quickly, and were efficient and apologized. Mixed experienced here, but after a couple days Im happy with the car.
May 31st, 2023

Apr 23rd, 2023

Unprofessional people. All fake, purchased reviews. Don't trust them.
Mar 19th, 2023