Epic Energy

went through epic to get solar panels, a year in and they are no longer working, waited 2 months to finally get them to come out and fix the issue only to find out now that i have to pay $300 for them to replace the part THAT IS COVERED UNDER WARRANTY. Solar Edge is covering the part, but Epic will not cover the labor. 30k down the drain with this company!
May 17th, 2023

May 4th, 2023

Here is a detailed list of the issues we have had with Epic for our roof that was installed in August 2022. Before Christmas, Parker from Epic did determine that they did not correctly charge us (we overpaid) for the removal of two layers of roof, when we only had one layer of roofing, they charged us for OSB decking squares for the whole roof, when our house already had OSB under the existing roof, and there was a separate line item for OSB that needed replacement due to dry rot. They also charged us to remove and replace the fascia on one area of the house, only they didn't replace that fascia as evidenced by pre-existing hardware on the fascia. We still have yet to receive repayment for our overpayment to them as of 3/9/23. They were a subcontractor under Sunrun; otherwise I would have ensured that the invoice was accurate before paying. Additionally, A. When the roof was replaced, the existing, professionally-installed, rodent barriers were removed and were not reinstalled. We detected rats in the attic due to a 2"x2" hole left between flashing and the fascia in the valley between the sunroom and the kitchen, above the kitchen window. There is also a hole chewed in one of the boards adjacent to this hole. The space was inaccessible before the roof was replaced. B. There was roofing debris in the solatubes in our family room. C. They left the electrical attached to our house with a rope tied around the for the roofing inspection. It should have been taken care of before the inspection and lead to an issue with SMUD where they served us a 10 day notice of de-electrification. D. There should have been a credit on the invoice for a table that broke during the roof installation. It was not listed on the invoice. I thought I remembered that it was $200, but when I spoke with AJ, he said the credit was $500. E. Whenever I spoke with AJ, his tone was sexist and chauvinistic. I don't believe he would have spoken the same way to my husband, however, I was the one who was home during the roof installation and I am also fairly well versed in construction and I know my house well. To be clear, I did not have this issue with the other people who were working on the roof. F. The worksite was left very sloppy: nails and debris everywhere: both outside and in our garage. They frequently blew debris around with a leaf blower, so it was going straight into the garage through gaps between boards. It was noticeably messier than our next door neighbors' house, whose roof was being replaced at the same time as ours. When I brought up my concerns about the sloppy worksite, AJ started disparaging the neighbors' roofers, cockily proclaiming that [the neighbors] were installing an inferior product to the product that Epic was installing. We also had to have them come out multiple (5, I think) times after completion of the roof to pick up the nails. After the first rain, we determined the gutters had not been cleaned prior to reattaching the gutter guardswe found debris and nails at the bottom of the downspouts. G. There was a 5 gallon jug on the peak of the roof over our sunroom. The roof was exposed (OSB, no shingles) and water was coming through the roof to the floor of our sunroom. When I looked outside, the men working up there were using the water to wash their faces and hands. They couldn't hear me yelling that the water was coming into our house. I called AJ and he told me that the men had spilled a 16 oz plastic bottle of water and that "it wouldn't have come into our house if there was an attic below." Overall, 1 star because, to our knowledge, the roof hasn't leaked with all the rain. Service: Roof installation
Mar 14th, 2023

They replaced our roof and now its in worse shape than it was before. Absolutely terrible, and Ive been losing sleep over this. Destroyed our driveway, pipe drain, driveway lights, plants, gutters, garbage cans, and roof! Can you believe the workers just decided to use our own trash cans, then broke them, and then threw them away in the big dumpster they were supposed to use. Do not do business with them, they are overpriced and underdeliver. They hired guys that did not know what they were doing. It took them 3 weeks to finish our roof while our roof is only 34 squares. I dont know how many problems we could list off but Ill attached all the photos of damage they did to our house. And if you get the project manager AJ Fay.good luck. That guy ghosted us more times than I can count and was extremely rude. Overall, so disappointing. Service: Roof installation
Dec 31st, 2022

Sep 25th, 2022