SD Reliance Management, Inc.

Working with SD Reliance has been one of the best decisions we have made to improve our business from a management perspective. Their customer service is exceptional!
Apr 30th, 2023

We made the leap to a new IT company last year and after our experience with SD Reliance wished we had done so much sooner! It can be intimidating making such a drastic change after years of loyalty to our previous company but Dennis and his competent team made the switch painless by coaching us through the setup, reviewing our systems and making informed suggestions without pressure. Dental offices need to be proactive with their tech and security. It feels like SDR shares our vision and anticipates needs before we have to ask. They are reliable and responsive-what more can you ask for from IT?
Apr 28th, 2023

Best decision I have ever made for my practice. Stability is really what SD reliance provides. I have been a client for at least 10 years, and have known Sara and Dennis since 2006. They provide services that completely prevent extensive disruptions in my normal day. I enlist both billing services and Computer IT services. I feel computer knowledgeable, but have no desire to spend the first 3 hours of my day (or half of Saturday!) reinstalling windows, dentrix, dexis, office365 and whatever else just because one of the computers got upgraded. The best part is they know before I get to the office if the server is having issues, and often have them resolved. They also have, and test, a reliable backup system that can immediately get the office back up and running. I have never missed a single patient appointment due to computer issues. My advice is to have up to date computers and let someone else maintain them. The cost I was spending on various "emergency repairs" alonig with my own DIY computer services was about the same. SD reliance eliminates any stress about computers operating, security, malware, and even making sure the right printers are configured on the network. Just hassle free, and similar cost to line-item support. It is a win-win, Dennis is motivated to make sure it is working, then he doesn't get any panic calls from me, and as a result, the system is working and I don't have to worry about it. Sara and her team on the billing side allows my in-office staff to provide personal attention to the patients in the office. Gone are staying on-hold for 45 minutes to ask questions to insurance while simultaneously checking people in and out. Also gone are "statement day" where one staff member spends the entire afternoon confirming and sending statements. This is all done elsewhere. Clearly, this completely eliminates training staff or worry of vacation and problems with staff turnover. (I also have to mention this is another layer in "embezzlement protection", it happens much too often to dental offices.). This really reduces the need for an additional staff member, without the hiring hassles in a competitive employment market. In a nutshell, SD Reliance provides the stability to know that my IT equipment is functioning, and the billing is being handled. My collections are excellent, and patients are always glad to have a solid point of contact. DM me if you want to know more. David Baker
Mar 29th, 2023