Dutch Bros Coffee

If it wasnt for thecustomer service I received at this location by a male and female employee (wish I would have got their names), i would have given 2, maybe 3 stars. The staff on the night I went to this location were so friendly and patient. I expressed to them that I was not very fond with the new way of making blended beverages, They could have just said sorry, instead they listened, cared, and made one customer very happy :)
Apr 6th, 2024

Feb 25th, 2024

I was happy that they opened so close to my house, and I finally had a place to get a cup of coffee. You know what? It was absolutely disgusting. I cannot believe that people even buy drinks from them.
Feb 19th, 2024

Superb
Jan 21st, 2024

So Im not the type of Karen who has ONE bad experience somewhere & runs to their computer to complain. However, this is now the FOURTH time (in a row) that this DB has made the same mistake. At this point I feel the need to say something in hopes the manager sees it & talks to their employees to fix this reoccurring issue. Every time I come to DB I order the same thing (Large iced americano or Large vanilla protein latte - always a large). Every single time I have ordered a Large - they give me a medium drink. 2 of the 4 times I was still charged for a large. The first 2 times this happened I didnt say anything - mistakes happen, not the end of the world. The 3rd time in a row this happened I said something & they wanted me to go back through the line & reorder instead of just fixing my drink at the window. I was on my way to work & didnt have time for that so i just accepted the medium drink (even though i paid for a large). Finally, today, after paying $6 & some change for a Large drink & being handed another medium (4th time IN A ROW) I handed it back & said I ordered a large. The girl tried to lie & say I only paid for a medium. I told her no, I paid almost $7 for a large but if you want Ill still pay the difference but can I please have a large made for me (caffeine addict here). I was polite about it bc I dont think its her fault but the fault of the person who took my order in line. I then watched as she poured my medium drink into a large container, added a ton more ice and a *splash* of milk. She didnt remake my drink the right way. She basically just watered down my medium drink. After coming here 4x in a row this month & having my order taken incorrectly - then my drink watered down when I spoke up - Im not coming to this location anymore. Manager/shift lead: please talk to your employees about attention to detail & getting orders correctly / correctly fixing a drink.
Mar 25th, 2024