TruGreen Lawn Care

I used them a couple of years ago and canceled because my lawn actually looked worse. I never got any advice about specific problems. I asked the technician one time what they are doing that my regular Gardener could not do and he said nothing. Then I recently called for aerating. What a mess! they are so disorganized. It took 3 weeks for anyone to show up and I was not notified they were coming. Because I had stuff for big item pickup at my curb they could not address my whole lawn and I told the guy I need to reschedule. I mentioned that they have been really disorganized. I told the guy I knew this wasn't his fault and I immediately called the office to reschedule. They were going to send somebody out the following saturday. Then I get a message from TruGreen that my refund was being processed. I called and told them I did not want a refund I still wanted the service and someone was coming out on saturday. They said they had no record of the appointment on saturday. Then when I spoke to the office manager to complain she spoke to the guy who came out. He absolutely lied and told her I threatened him that he was trespassing on my property and threatened to sic my dog on him! This is beyond mind-boggling. I told the office manager that absolutely did not happen I still want the service but please don't send that same guy out because he's lying. We're going on a couple weeks now and no indication that I'm going to get any service. This is the worst customer service I think I've ever had and will never recommend them to anybody I know.
Nov 8th, 2021

Nov 2nd, 2021

Ed B (branch 5725) arrived to service my lawn which looks great by the way. Just a shout out to Ed B that he does a great job, is careful in spraying/treating the lawn to make sure all sections are dosed. Helpful with recommendations and any advice and explains the products used and their purpose when asked. You can tell Ed B loves his job and is very professional. Service: Weed control
Oct 20th, 2021

I have not been happy with the service and will not use them next year.
Oct 14th, 2021

Tru Green does a great job at keeping our yard green!!
Oct 14th, 2021