Hillside Heating & Air Conditioning

Great company!
Aug 2nd, 2023

Jun 20th, 2023

Sep 30th, 2022

I am very disappointed with Hillside. I called them on a early Thursady morning and spoke to Stephanie. I needed my air conditioner to be serviced. I was told the Technician would arrive between 10 am and 12 pm., which I thought was great. About 11, I  called and was told by Laura the tech. was delayed, so he would arrive between 2 pm and 4 pm.  I proceeded to call Hillside about 3 to make sure the tech. was still arriving.  Laura told me the tech. was stuck on a job and would not be able to make it after all.  Laura asked me if I would agree to a service call for Friday morning and she said I would be the first service call of the day. The tech. would  arrive between 8 am and 10 am.  However Friday morning when I called to make sure the tech. was coming to my house. Stephanie answered and told me the tech. would not be available until 2 pm to 4 pm. That was upsetting,  so I canceled and got serviced from a different company. I had to cancel appointments on both days.
Mar 24th, 2022

Called Hillside after seeing a truck drive by in my neighborhood. When I called the customer service was fantastic, quick and answered all my questions. They had no problems scheduling me as soon as possible and made me feel like a priority. Even provided a free estimate with my replacement! The tech that arrived to my house was professional, friendly and knowledgeable about all things HVAC, and kept me in the loop the whole time he was working. Plus any questions I had he gave me a full and helpful answer. I went in today to drop off payment for their service and I must say I was so happy to find out that they are a family owned company and why I got treated as such. The staff was friendly and greeted me promptly. Definitely will be continuing a contract for routine maintenance with them and referring them to as many people as I can in the future.Thank you!
Aug 8th, 2021