Budget Car Rental

Indian dude tried to intimidate me. Very rude. Filled tank of gas to full and he said it wasn't. Rude awful service. Never will be going here again.
Jan 22nd, 2023

Great service great luxury car easy return great price.
Dec 30th, 2022

I travel for business, and most of my work is long-distance, so my wife and I are regular customers at this location. Having previously rented with other companies and sites, I have had one of, if not the best, car rental customer service experiences at this location. Checking in is as smooth as checking out, and the vehicle selection is excellent. Shane, Jack, and the rest of the staff are always welcoming, and do their best to accommodate my needs whenever possible. I look forward to continued business with Riverside Budget and will continue to refer others to this location.
Nov 27th, 2022

I had to wait to give this review, unless I got a random "service charge" to my credit card. Never had an issue with a Budget rental branch. This is the first. Pre-paid online and arrived at pick up date and time. The employees weren't professional, I believe they are students at the nearby UCR, and the representative working with me may have been hungover. The car we received was at half tank and smelled like strongly of cigarette smoke. The representative noted it and the scratches. We filled the car and got air fresheners but the cigarette smoke still gave me a headache. When dropping off the car, the same representative inspected the vehicle and stated the car needed to be filled. I showed him a picture of the tank gauge as we left and he dropped the issue looking kind of angry that I would even question him. While waiting for a receipt, another representative pointed to my stomach and stated "your big tummy is poking out, need to lose some weight". I do have a big stomach, but why in the world would you say something like that to a customer?! I'm still happy with Budget because of their prices, deals, and easiness of its website, but this branch is one I will never go to again and recommend no one goes to.
Nov 25th, 2022

Make sure to record every scratch on the car - best to record a video as well. Rented a car with a number of scratches, dings, and misaligned bumper. At the start of the rental, the guy walked around and only put a few X's. I had to demand I add more to the sheet. When I returned the car, he tried to say I caused a large scratch. On the paper, I put a single X and he tried to say there should have been two X's in the same area. I told him to don't be ridiculous (used an expletive) and he relented. Thankfully I had a copy of my slip and I had added at least one X in the area or I would be paying for someone else's mistake. Never going back to this Budget location again.
Nov 17th, 2022