Casitas

THIS IS REGARDING MAINTENANCE - BUT REFLECTS OUR TIME HERE... We have nothing bad to say about our three years experience here. On the contrary. Even though our journey is ending soon (next three months to be precise as we're moving to the east coast for various reasons, a simpler life for one) we wanted to thank the management for always going above and beyond without exception. Just recently our kids fell very ill and the water heater went out on us. Without hot water, trying to properly wash a sick child in the cold of the night, who ends up vomiting on themselves (excuse the vividness) became extremely hard. We're not sure if it's due to the Arctic storm covering the US lately, or due to a different reason. But the hot water just gave up on us out of nowhere one night. Needless to say, we wrote the management about it and they were on it right away. The next day, there was a plumber at our unit. It took about three days to have it fully resolved. But, it's not their fault, they were trying everything possible. We are extremely grateful for the immediate attention, assistance we received from the management and their commitment to helping us, which was very clear from day one. And that was comforting enough. This is but a reflection of our time here! The place is super safe and secured with all kinds of great amenities that we have appreciated from day one, including the assistance and commitment from management. It's also a great and friendly company to live under. They're a human centric business with a human approach to how they treat their tenants. And the management team was changed shortly after we arrived, for those looking at some of the old reviews. If we weren't moving out of state we would have no reason to leave this building. Thank you for making it so easy, comforting and enjoyable to live here.
Jan 16th, 2023

The manager Luz Montoya is the most unprofessional person I've ever met. Horrible management. 0/0
Jul 14th, 2022

Aug 20th, 2020

Aug 9th, 2020

READ CAREFULLY BEFORE RENTING THIS PLACE!!!Another terrible experience with the manager and upper management regarding the extreme charges on the deposit check. It was fine to live at this premise but leaving the place was a huge headache. First of all, the management did not arrange any pre and post walk through with me as a tenant which is against the Ca law. I had to return the keys to the leasing office which is also the manager's home since no one had showed up for making the walk thru and explain the possible charges they may have. When I returned the keys the husband of the manager, he told me that his wife (manager) was not home so they will contact me to do the post walk thru which has never happened. In addition to not be able to get communicated by the manager to inform me the possible items they would excessively charge us, I was super shocked to receive the $1350 of charges for paint, bulb replacement, shampoo cleaning, etc...  in the statement. When I brought the violation of tenant rights in terms of the official walk through and concerns for the extreme charges to the manager, the supervisor of the on-site manager Doron from the managing company Alon Global contacted me. I was hoping that we could get some resolution with him but it was completely an opposite experience. He was very unprofessional by saying that "What do you want?". When I told him you violated my rights with not doing walk thru he defended himself that they do not have to do it. When I told him by law you have to do it in person and failed on that he said it was not my fault. I explained to him that it is your manager's fault which would carry out to the upper management since you are in charge of the operation. He was saying that they charged me $700 for painting because there was a hole on the wall which was normal wear & tear. Also I had lived there long enough (3.5 years) where by law they can not charge the tenant for paint. Anyway, I just realized that we could not make any progress with him, since he was very argumentative and rude on the phone, I informed him that I will take a legal action on the small claim court.Again the long story short, the place looks good but the way how the management team handles operation is super unprofessional and not tenant/customer friendly. I was the tenant who paid all the rents on time but this is how we get treated. As an evidence you can see the deposit statement below and think twice before renting if you don't want to experience the same situation, stay away from this place as there are more complaints from former tenants in the comments here...
Feb 8th, 2021