San Mateo County Human Services

Unlike other counties, this one requests all your bank documents, all your canceled documents that you will have trouble getting if you do not save this stuff and all of your life history. Be prepared to unfold everything just to get a little assistance.
Mar 31st, 2024

Great Customer Service, and their really great in helping out everyone get there out fast.
Jan 26th, 2024

Very crowded about 30 people with 1 worker waiting for 3 hours and on the phone from home on hold for over 50 minutes.
Nov 9th, 2023

July 29th 11:46 counter 1 some round white looking lady Left the place and the lady I talked to wouldnt even give me the time of day to ask the questions I needed to ask she just handed me a paper with a phone number and was like bye I lost my medical card and needed a new one I had to push her to release me a temporary one to even begin using the services. I even let her know that I felt like she was rushing me and I couldnt even get a word in to ask where online I can find the info etc. cause she wanted to tell me how I dont need help since my new card will be mailed while Im trying asking simple questions about where online I find providers/utilize the services
Aug 6th, 2023

2nd time in this office, Clerk at the door was bothered by my question then continued on her phone . I asked for a supervisor then that really irritated her since she had to set her phone down also the clerks behind the glass (4) were all having conversations about yesterdays after work activities like dinner etc.. I took footage just in case , but no one was being assisted in the waiting area yet 10-11am strange office , I highly recommend the Belmont office over this location since they are dissatisfied with career choice here in rwc and UNHAPPY to assist people in need.. good luck getting assistance yall
Jul 30th, 2023