Hopkins Acura Service & Parts

Recently, I took my 2022 Acura MDX for service to Hopkinss Acura. Just wanted to drop a note to say how impressed I was with their customer service team. Michael Ariels (service manager) and Frankie were outstanding . They listened to my concerns and went out of their ways to address the issue. They also provided me a very nice loaner car while my car was in the shop. They solved my issue and updated me on the status and progress regularly which was really appreciated. Keep up the fantastic service Michael and Frankie! Thanks, David
Mar 15th, 2024

I cannot express enough how delighted I am with the exceptional service provided by Raj during my recent car purchase. From the moment I stepped into the dealership, he greeted me with a warm and friendly demeanor, making me feel instantly comfortable. What truly stood out about Raj was his unwavering patience throughout the entire process. He never once pressured me into making a decision, allowing me to take my time to explore and test the vehicle multiple times to make sure it is the right one for me. His genuine interest in understanding my needs and preferences made the whole experience truly personalized and enjoyable. But Raj's dedication didn't stop there. When it came to negotiating the deal, he proved himself to be a fierce advocate for his customers. He went above and beyond to secure the best possible deal for me, making me feel like he was genuinely invested in my satisfaction. I was particularly impressed by Raj's commitment to customer service when he voluntarily stayed after hours with me to finalize all the paperwork. He demonstrated a level of dedication that is rare to find in today's fast-paced world, and it left a lasting impression on me. Without a doubt, I wholeheartedly recommend this dealership to anyone in the market for a car. And if you want a truly exceptional experience, look no further than Raj. His professionalism, sincerity, and willingness to go the extra mile make him the ultimate car salesman to work with. Thank you, Raj, for making my car-buying journey an absolute pleasure. You have earned a loyal customer, and I will be sure to spread the word to friends and family seeking a remarkable car-buying experience.
Aug 2nd, 2023

Terry Clark and Frankie are amazing!! Fair prices! Attention to details befitting an Acura.
Mar 3rd, 2023

Feb 10th, 2023

I had an issue with my auto engine idle function, left my 2019 TLX there and later on that day I had a call back saying it was ready to pick up, everything was covered by warranty and I even got a free wash. My car works beautifully now. Ricardo is very professional and very customer friendly, I highly recommend working with this business. Service: Auto engine diagnostic
Nov 6th, 2022