Farmers Insurance - Tyce Fields

Non responsive! I've been with Tyce since 2007 and he used to be informative and responsive however beginning in 2021 he went MIA. I needed to make a number of changes to my policies. He failed to return my calls and rarely replied to my emails. When he did reply it was usually, "I'll get to this tonight" and then nothing. He cost me hundreds of dollars due to delayed policy cancellations and changes. He also provided me with inaccurate information that affected my insurance decisions. Had I had accurate information I would have made different more cost-effective choices. I am currently engaging Farmers directly to resolve one issue. I had to spend over 3 hours on the phone (from Italy) with Farmers CS to get it partially resolved (short version - Farmers issued collections saying I owed money in reality they owed me nearly $700 for a canceled policy. After 3 hours a CS Agent discovered one of the issues and I am getting $300 back. I don't know if I have the energy to fight for the other $400). If Farmers had better visibility into their billing and pricing impact of policy changes I could have self-serviced some of this without having to deal with my agent, Tyce. So I am extremely frustrated with Tyce but I am also not a huge supporter of Farmers at the moment (although the CS agent was extremely helpful - the third one I talked to spent nearly 2 hours helping me out). Save yourself a lot of headaches and do not enlist Tyce Fields.
Apr 14th, 2022

Several duplicate errors made by this branch on my auto policy. Branch swapped my claim to somehow change that I owned my parents home and altered their policy. After notifying them 3 times, error still unresolved. My auto insurance for new car was never processed until I reminded them to follow up a month later. Now with my newly purchased home, I will transfer to another Farmers branch for more professional management. I cannot continue tolerating persistent, unresolved errors and will move our entire families separate policies over to a more reliable agent.
Aug 3rd, 2021

Tyce is absolutely amazing! Not only does he have a deep knowledge of the services he provides he also talks with you to see what you actually need without any of the fluff. And if he isn't the right person for you he lets you know. He's honest and trustworthy. You if you are in need of insurance you need to talk to Tyce.
Mar 15th, 2020

Tyce is a trust worthy and caring insurance agent. He helps his clients to the best of his ability and they know they can trust him with their insurance needs. I'd highly recommend Tyce if you are looking for a reliable agent.
Feb 19th, 2020

Tyce is a great insurance agent! He offers many different products, is easy to work with, and has a great office. He is good at explaining complicated insurance concepts. I highly recommend this agent!
Jul 4th, 2019