Shell

Ken Berry _{on Google}

Sep 14th, 2023

If I could give zero stars I would. Stunned to read the post below 9 months prior because that was pretty much my experience with the exact same attendant. I pumped $50.01 of 91 octane gas and asked for the air to be turned on explaining how much gas I pumped and which pump. He turned the air on, but those gas station timers are always too short.
I went back in and asked him to turn it back on. He gave me a very hostile glare and rudely said one more time but then I charge you. Why be rude and threaten me? It really irritated me.
So, when I was done I returned to the station and asked for his name and the owner's. He refused to give them to me and said air is not free I have to pump gas to receive it. I told him again exactly how much gas I pumped, which pump and the time. He pulled up a bogus receipt showing $20 on the same pump and called me a liar. He then threatened to call the police. I asked him to please do so, because it is illegal in California to charge a customer for air if they paid for gas. He didn't and I left letting him know I would be sending the owner a complaint about him.
I am stunned the owner has kept this guy on. He is one of the rudest people I have dealt with and completely unreasonable. He is killing business at this station and killing Shell's reputation.
Needless to say, I will never go to this station again and I will do my upmost to never go to any Shell again. I advise anyone reading this to avoid the unnecessary hassle a stop at this station may bring.

alan guajardo _{on Google}

Apr 2nd, 2023

horrible experience was refused tobacco products after presenting a valid ca license and then was told he would not sell me gas either and if I didn't leave he would call the police on me crazy! and I say he because he would not give me his name after I asked to speak to manager. was told he was the manager and if I came back to this location I would get police call on me. ridiculous

Alfonso Duarte _{on Google}

Oct 17th, 2022

Terrible service, the worst cashier, I will never return, terrible customer service

Ivan Philips _{on Google}

Feb 10th, 2022

Rude attendant. Pump wasn't pumping, went to ask for help. Got told I don't know how to speak English and can't read.
Corporate is going to have to look into this place

Shasta Campbell _{on Google}

Nov 13th, 2021

At 5:30 pm on July 11th I paid for. 10$ of gas on number 8 and I was charged but got no gas out of it and when I went to ask for help I was refused it told to leave and said that I was refunded when I was not ever refunded for anything the cashier was rude and refused help for customer service yelled at us was aggressive