Sea Level Restaurant and Lounge

Hi Greg,Thank you for visiting Sea Level Restaurant and for sharing your feedback with us. We're delighted to hear that you enjoyed our great location, design, and deck space. It's wonderful to know that you found our San Francisco Sourdough to be a highlight of your dining experience—it's always a pleasure to hear that our guests enjoy our culinary offerings.We appreciate your constructive feedback regarding the Linguini Del Mar. We're sorry to hear that the sauce was overpowering and too thick for your liking. Your comments are invaluable to us as we continuously strive to elevate our dishes and provide the best possible dining experience for our guests.We're pleased to hear that you received friendly service during your visit and that you would consider returning. We would love the opportunity to welcome you back and provide you with an even better experience next time.All the best,KatelynFood and Beverage Administrative Coordinator

Hi Yamina,Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the disappointing dining experiences you encountered during your stay. Providing high-quality, properly cooked meals is a top priority for us, and we regret that we fell short of meeting your expectations on multiple occasions.Your feedback is invaluable in helping us identify areas for improvement, and we will address the issues you've raised with our culinary team immediately to ensure that such incidents are not repeated in the future. We take food safety and guest satisfaction very seriously, and your concerns will be thoroughly investigated to prevent similar situations from occurring again.On a positive note, we're glad to hear that you enjoyed the guava mimosas, and we sincerely apologize for any concern about your well-being. Rest assured, we have taken immediate steps to address the issues you've raised and ensure the safety and satisfaction of all our guests.Once again, we apologize for the inconvenience and disappointment you experienced, and we hope to have the opportunity to regain your trust and provide you with the exceptional dining experience you deserve.All the best,KatelynFood and Beverage Administrative Coordinator

Hi Timothée,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the outdoor atmosphere and the hospitality provided by our hosts. However, we're truly sorry to learn that the food did not meet your expectations during your visit.We apologize for the disappointment caused by the quality of the food, including shell bits in the oysters and a tasteless pizza. This falls short of the high standards we strive for, and we appreciate you bringing it to our attention.Your feedback is invaluable in helping us identify areas for improvement, and we will be sure to address these issues with our culinary team to ensure that such experiences are not repeated in the future.We understand the importance of offering value for money, and we regret that you felt the pricing did not align with the quality provided. Please know that we take your comments seriously and will use them to make necessary adjustments.We hope that you will give us another opportunity to provide you with a more enjoyable dining experience in the future. If you decide to visit us again, please don't hesitate to reach out to us directly so we can ensure that your next experience is nothing short of exceptional.All the best,KatelynFood and Beverage Administrative Coordinator