FedEx Ground

Mar 7th, 2023

I am clergy and live at a church. Because a church is considered a commercial location, I signed a waiver allowing for my personal packages to be dropped at the office doors (because delivering to the other end of the church is difficult). Twice in the past two weeks, drivers have refused to deliver packages, citing "delivery exception/customer not available or business closed." Both times, not only has the family been home, but I have been sitting in the office, watching the cameras all day, waiting for a delivery truck that never arrived. The drivers seem to use the customer not available excuse when they don't wish to work. I called the customer service number and they told me the Redding delivery center has no mangers. So much for customer service. At least now I know where to go so I can do my own delivery.
Dec 8th, 2022

Pretty good for the most part. Some things in plastic were a little smashed, but not drivers falt I dont think.
Nov 19th, 2022

There was no employees or staff on sire to help me find my package that was stored there and the phone system is a joke if you actually need help with something not in the menus. JH
Nov 12th, 2022

Staff helpful
Oct 24th, 2022