XPO

Jan 22nd, 2024

Dec 19th, 2023

Nov 4th, 2023

No communication
Jun 7th, 2023

XPO was to deliver a large HVAC unit, with thermostat in separate box that supplier said was on top. Delivery was delayed due to weather. Our vacation was postponed two days because we needed to be present to receive it. It still didnt arrive, so when we spoke to the company to get an ETA, they said it would still be a few days out, and when we asked if they could hold it until our return, they said it would cost $100/day. We left town, and it arrived the next day, without the promised phone call prior to delivery. The box with the thermostat was not there. We had to have a neighbor receive the HVAC. SECOND issue: the HVAC was defective so XPO was sent to pick it up. Again- NO phone call ahead of time. Neighbor was fortunately home to handle as we were at work. No paperwork or return order # was issued. HVAC vendor had difficulty locating our return as a result, and refund was delayed. The thermostat never came, so I imagine someone is enjoying a new $250 smart thermostat somewhere.
Dec 25th, 2022