Bank of America (with Drive-thru ATM)

Used my EDD card cause thats where they bank through. Got a counterfeit through the ATM. Cant make a claim with the bank cant make a claim with the number on the back of the EDD card. Cant talk to anyone on the phone. Go in and get a number to call just to go around in a full circle. My last 100$ down the drain for the week lets hope I can figure out how to buy my newborns diapers and wipes that I needed.
Jan 25th, 2024

I went to Bank of America this morning to cash a check there was not a line got up to the teller no, I dont have a checking account nor do I want a checking account with you guys. I gave him my ID to cash the check he started playing with my ID and I told him please be careful with my ID. He told me you are going to need to get the ID fixed and then he said something about cashing checks here, yeah and my ID doesnt expire until 25. I sure dont appreciate it. Him telling me that I need to go get my ID replaced. At least its valid such horrible customer service and then I said out loud. I bet you chase wouldnt do that.
Dec 20th, 2023

Horrible service half the time (tellers are hit and miss but at least treat you like a human most of the time, can'tsay the same for the other staff). Phone doesn't even have a waiting feature, meaning if there isn't someone ready to pick up the phone you're out of luck. Talking to anyone other than a teller takes hours because they run a skeleton of a skeleton crew. They seem to make any interaction or expectation as clear as mud. It feels like the employees move purposely slow as to minimize how many customers they have to help. Several times I was told that I needed X to do something only to return, and re-wait, just to be told after the fact that I also need Y and Z making what should and could have been a 1 day issue take several days. I pray for your sanity if you have a loss of a family member and need to close their account. They made it a nightmare for my father when my mother died and a nightmare for me when he died. If you're thinking of banking here then I would highly advise that you rethink that horrible idea.
Nov 16th, 2023

If I could give a zero star I would definitely changing banks. Every time i deposit a check, the teller tells me there's no-holds being placed. And then the next day I get an email saying there's ahold for 7 days every single time. I can't wait a week to get paid every single time. It's just not gonna work for a business.
Nov 14th, 2023

Very friendly and helpful staff. Very good location.
Nov 12th, 2023