The Steakhouse Rancho Mirage

Staff was super friendly and helpful.
Apr 9th, 2024

The experience was great, start to finish. Delicious steaks and crab legs!! Parking: Free valet!!!
Apr 3rd, 2024

Apr 1st, 2024

Had a reservation for dinner at 7:30. The wife was getting ready so i went to the Steakjouse bar. I had been there for about 45 minutes when the girl from the receptionist area came and told me i had to leave i asked why and she said because i was in someone elses seat. I asked how could that be i had been there for over 45 mins. she then told me no I had not been there and again told me I had to leave. The bartender apologized. The girl went and got the manager and he told me I had to leave. I told him I had rented a suite for three days and my reservations were litteraly 5 minutes away. He told me i had to leave and I told him I would never come back to Aqua and he could. ( well ill leave you to fill in the blanks)
Apr 1st, 2024

So my mother and I were visiting the casino for the Ron White show and, well aware that it would be busy, I figured Id try to call on the way to the casino from La Quinta to see if I couldnt sneak in a last min reservation. I could not, but the v nice operator told me that while the bar was busy it would be first come, first serve and she offered to connect me directly to the restaurant to see if I couldnt talk with them myself. A rather stern and likely stressed out hostess told me, No, no spots. No room for a reservation but the bar is first come, first served. You can try that. Soooo, we park, and we walk in, past the hostess openly in front of ant least 4 different staff memberships, and into the bar where we find an empty chair next to two gentleman and then another two empty chairs on the other side of the bar. I point out the two to my mom, again, in front of several staff standing right next to me. The gentleman sitting by the empty chair on its own told us he was leaving and we could have his chair. So my mom sits down and we speak with the gentleman for a minute. After, I went to ask the hostess where the restroom was and she directed me. I go, and when I return, my mom standing outside by the hostessthey had booted her from the bar! I ask what she is doing out there and the staff had told her to leave because there was a waitlist for the bar and it had been building since the restaurant open. Mind you I had just called 15 min. Before and everyone I spoke too, kept encouraging for us to go to the bar. Not one peep about a waitlist and there were 3 empty seats. I explained to the hostess that I had just spoken to someone there and she told me, No, I had spoken to a resort operator. I told her again, Yes I spoke to an operator who directed me straight to the restaurant and I spoke to someone there who told me to go for the bar. She said, well you probably spoke to someone at the Palm Desert location. And AGAIN, I said, No, the operator specifically asked me which location, Palm Desert or Rancho Mirage? Then the hostess tried another excuse, Well, you cant only have one seat; they wont serve you unless you are both seated. And again, I told her, well the gentleman sitting at next to the empty chair just told me we could have it. Finally she stopped trying to give excuses and said, well I cant do it. I can seat you in an hour. Mind you, we had mentioned we were seeing the show in less than that time, so she was offering us something she knew we couldnt take. THEN a gentleman came over and started with, Well, you probably just spoke to an operator, not the restaurant I was done. We left and I just said what terrible service. Ive worked in restaurants as a runner, a server, a bartender, a hostess,and in LA where people can be v rude. If we told someone bad information and they had a seat, I would never embarrass a party, particularly a mother and daughter by making them leave there seats without offering something else. So rude. Hopefully you have a better experience. Ill never forget it. So rude and upsetting.
Mar 29th, 2024