Frontier

Poor service all around. I initially subscribed to the internet and TV service on May 19th, 2023. However, the service was never connected after waiting an entire month. I called several times to rectify this issue and spoke with different CSR's who promised that a technician would be coming to connect my fiber optic service. On June 20th, 2023, I called to file a complaint with the escalation manager (Jermain) to learn that my service was canceled by a technician. He told after a waiting for a month that I would need to go through the sales process again, which required a soft credit check, a new order number, another undetermined connection date, and most importantly my time. His job was to handle my complaint through providing a viable solution however he said his hands were tied due to customer protection laws in place. Overall, I'm disappointed, frustrated, and exhausted from the deceptive and unfair practices given by Frontier and their CSR's. I will be filing a complaint with the BBB and emailing those in charge to discuss the poor treatment and lack of service given to my order. It is unacceptable for such a large corporation to have such poor communication within their own departments. I hope no one else endures the process I have encountered.
Jun 22nd, 2023

Horrible internet service. Ive been a customer for years, and the internet is absolutely terrible. It takes hours on the phone to finally get them to schedule a technician to come out (weeks later), then they fix the internet and it works for a day to a week at most, then stops working for weeks/months until we call repeatedly. They say the internet in our area is not part of an outage, but they can see its not working??? They dont know how to fix it permanently, they just find random solutions to get it to work for a bit so we stop calling. The worst part is that they refuse to not charge us for all the weeks that it doesnt work because they close the ticket every time a technician comes out, even though they can clearly see the internet hasnt been used for long periods because it wasnt working. I definitely recommend you take your money elsewhere. Youre gonna be paying for constant frustration and a headache if you choose Frontier. I only gave them 1 star because I couldnt give them 0.
Jun 22nd, 2023

They don't actually provide internet. 13 day wait for technician to visit just to see why it's not working. Every 3 weeks they have to swap routers because they stop working. Less than 2 months and already I'm going to cancel. It's a chop shop business. Stay with your current provider.
Jun 13th, 2023

Jun 12th, 2023

Signed up with Frontier less than 2 months ago. My service has been out for a week. They refuse to send someone out because they say its service wide. So you mean to tell me your local customers havent had internet for a week? Cant tell me when it will be fixed. Will be cancelling today and going back to Spectrum. At least they actually provided internet.
May 25th, 2023