Alta Loma Smoke Shop

Apr 29th, 2023

Ive been going to this store for a few years now, it was a good store before, then it changed ownership and it became a great store! Sonny is great, he is knowledgeable and cares about taking care of his customers. He understands fully that his customers are his paycheck and he and his wife and the few employees do an excellent job of maintaining knowledge, providing good information to help me make informed decisions on vape products and they offer a great selection of accessories, coils, tobacco products and other items related to enjoying tobacco, cigs and cigars, hookah products, candles to help with smoke smells, Kratom, sage, incense, etc etc. they always provide excellent customer service to me. The few times I had an issue with a product that I purchased there, they made it right and were happy to assist me and keep me happy. I also am not a person that will go in and be crazy and have unrealistic expectations on what can be done. They have replaced defective mods. They have replaced items that were lifetime warranty guaranteed. Sonny was happy to assist and provide a proper solution. Its very nice to know I can go in there and be greeted by name. Sonny and his family and staff have done a great job of making me feel that I am valued by his family as a loyal customer. Sonny is courteous, knowledgeable and almost always has answers to questions. I have remained a loyal customer and wish I could remain as a loyal customer, unfortunately I am moving out of California and will not be able to walk in weekly as Ive done for years now. its rare when you can walk into a business and they know your name. i will miss the shop, I will miss Sonny and his family and their staff. i only hope that the next shop i go to for my smoking, vaping and accessory needs is as good as this shop. however, i know its probably an impossible thing because this shop along with the owner and staff are one of the best in the business. Thanks for running a great place to shop for my vaping needs. Sonny, i wish you and your family unlimited success. the customer loyalty program rocks!!
Feb 14th, 2023

The manager is so friendly and helpful. Great selections and fair prices too!
Feb 11th, 2023

Jan 18th, 2023

I've have zero problems contacting...ALTRIA. IS THAT WHAT YOU WANT OR ARE YOU GOING TO LEAVE ANOTHER INAPPROPRIATE RESPONSE????? RESPONSE THEN PLEASE TELL ME RECEIPTS FROM YOUR LOCATIO STATE $14.50. GET A LIFE I'VE STATE ABOUT MY DOG MANY ANY TIMES AND WE LAUGH. YOUR JUST BEING PASSIVE AGRESSIVE. IF I EVER HAD TO RE-HOME DOG IT DEFINITLY WOULDNT BE TO YOU THAT OVERCHARGES..WOULD YOU LIKE REPOST WITH COPY OF THE RECIEPT UPDATE. I ALWAYS USE SMALL BUSINESS WHEN POSSIBLE. THE OTHER 2 SMALL SMOKE SHOPS CHARGE $12.88 AND THE OTHER LOCATION IS $12.14. This location $14.5 charges above cotract prices. ILLEGAL AND COSTLY. This is one of the best smoke shops in Rancho Cucamonga. Well organized shops. Friendly employees. But they still won't buy my doggie lol
Jan 15th, 2023