SERVPRO of East Poway/Ramona

mike Ford _{on Google}

Sep 27th, 2023

While they were busy, so it took some time to come out, John provided great service and feedback. I would recommend Servepro for water damage services.

Julia Stojak _{on Google}

Jul 20th, 2023

I had the most wonderful experience with SERVPRO of East Poway/Ramona and hope that all vendors I do business with in the future are as fantastic, professional, and do the quality job I received from this company. If you are looking for the best in the industry and want to work with a company that has tremendous heart and sincerely cares for the wellbeing of their customers, this is your company.
I was unfortunate to discover a water damage spot on my drywall hidden behind an oversize chair that was from a leak in a drain pipe. I was completely overwhelmed and uncertain how to proceed. I remember seeing SERVPRO trucks in my neighborhood and decided to give them a call. The same day I called, and on July 4th of all days, I received a call back from John, the senior estimator, from the SERVPRO of East Poway/Ramona. SERVPRO is a franchise, so l'm referring to this particular business with my review. John was able to come out the next morning. It was obvious as soon as I met John that I had made the right call. He was very knowledgable and immediately put my mind at ease with an idea of what the problem was and what would be involved to resolve the issue.
Within a few hours he had a crew out to start the mitigation process and that's when I met Benito, the crew supervisor, and Pedro who did a phenomenal job mitigating the leak and water damage. Benito was amazing to work with and keep me informed step by step of what was happening. James, one of the owners, came out to personally check on the site and was able to save our 10 by 7 foot mirror that need to be removed from the wall to get to the leak. James was extremely thorough with checking on the mitigation process and making sure that every detail was taken care of to ensure no future issues with mold or leaks.
Once the leak was fixed Miguel came out and did a precision job installing a good size drywall patch. He applied the mud and textured the wall in such a way it blended seamlessly with the existing texture. He did an expert job painting the room. Once the mirror was reinstalled on the wall and we moved the furniture back in, you would never know anything had ever occurred. The exception was that it actually looks better now with the fresh coat of paint!
I can't thank this company enough for how expediently and with quality workmanship and care they helped us to mitigate water damage and restore one of our favorite rooms in our home.
Their price for this job was very reasonable and competitive as well. I HIGHLY recommend SERVPRO of East Poway/Ramona for anyone needing help with fire or water restoration! Thank you so much James, John, Benito, Pedro, Miguel, Jose and the whole team! Services: Remodeling, Mold inspection, Mold mitigation, Water damage-related cleanup & repair, Painting, Carpet cleaning, Mold remediation, Water damage-related mold removal, Mold damage restoration

matt lord _{on Google}

May 22nd, 2023

I was referred by a friend to James Harte at ServProand I could not have been more pleased with the quick response, and the follow up all the way through the process of cleaning up the water damage and drying everything out as well as working with the insurance company in regards to the insurance claim. John Goetz went above and beyond in regards to helping me resolve the claim with my insurance company and he was always willing to help me with my questions and follow up with the insurance adjuster I could not recommend them more highly! A+++++ service throughout the entire process. I would highly recommend their service. Thank you again Jim and John! Service: Water damage-related cleanup & repair

Andrew Menard _{on Google}

Aug 6th, 2022

I had a tragic apartment fire recently, and used ServPro to help remove everything from the apartment. Everyone from John, to Vanessa, and the hard working gentlemen on the truck were an absolute pleasure to work with. They were very accommodating and can't recommend them anymore! You will be in great hands with ServPro Ramona.

Alexis H _{on Google}

Apr 4th, 2022

If-- Heaven Forbid -- disaster strikes in the form of a flood, the ONLY crew you want on the job is SERVPRO of East Poway/Ramona! James Harte is an expert in his field, & extremely meticulous. Due to my asthma & other health issues, I was not allowed on the job (I had to move out for the extensive remediation) unless I wore a full hazmat suit & respirator....Turns out I didn't need one, as James was great at documenting his work with pictures, videos and text messages. I knew he was the person to save my home when I met him, he has such passion to examine your home in a "CSI"-esque way that (almost) recreates what transpired form the flood! It was fascinating to observe...
My condo has 4 levels so regrettably the water that flooded my upstairs hallway affected both bedrooms, the small bathroom, ALL the stairs, the dining room (which was underneath the w/d>, the living room, & the garage. Several other Mold Remediators had come out with drying equipment, one company wanted to keep their $$$$ equipment there endlessly to rake in obscene amounts of money from my insurance company. Another one promised me that his two dehumidifiers would 'completely suck out ALL the moisture -- from everywhere!"...One stopped working an hour later, & the 2nd one leaked in my flooded hallway & I had to unplug it!
I had a horrible first insurance agent on the case initially, who ordered the $$$$ drying equipment out from the third company, & essentially threw up every obstacle imaginable to prevent me from getting my home properly fixed. Regrettably I was woefully underinsured in my ALE (make sure you have enough to live for 6-12 months to pay for *two* household expenses in the event of a flood or fire!), so my anxiety level was soaring as my place was literally sitting empty (with certain areas still wet, & with live mold spores growing :/ for 3 weeks after I moved out! Because of the impossible situation with the first insurance agent, I started contacting Public Adjusters for help (I had never heard of them, they help maximize your insurance policy for a fee). Luckily the one I had the best feeling about brought James to my home; he was in the middle of fixing fire damage to a property, but luckily he had time to accept my job later that week! I had warned him that my insurance agent was extremely difficult he said "he wasn't going to let some paper pusher tell him what to do". Fortuitously, my efforts to garner a better insurance agent via the VP of the company proved successful, & the day that James agreed to take the job, I was assigned to a stellar, seasoned agent! They made a great team, & she was as impressed with James & his crew as I was!
SERVPRO of East Poway / Ramona saved my home from a huge mess of water damage & mold...They gave me hope! Several walls were taken to the studs; James detected moisture in places that the other vendors literally didn't even inspect . Benito won "Technician of the Year"; the whole crew was great! On my walkthru with James when their work was complete, my home had never smelled cleaner nor fresher in my life! I saw something I didn't recognize on the wood where one of the walls was removed; I asked nervously "Was that part missed?!" James calmly responded that 'that was lumber sap"! That is how *healthy* my home was, thanks to him & his crew!
My only regret is that they are not full service; I naively thought the repairs & build back would go as seamlessly as Servpro's work . I learned the hard way how unscrupulous (most) Restoration companies are; just know if you have to use one that you will *not* get the attention to detail, precision, ethics, customer service, Supervision that James & his crew devote to every job they take on! If you are lucky that James is available to accept your job, you can rest assured you made the best decision possible to save your home. Julie is extremely sweet & responsive to emails as well! Services: Flooring, Water damage-related cleanup & repair, Water damage-related mold removal